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This study evaluates the information system at the Standard Chartered Bank (Ghana Ltd) and tried to identify its impact and effect on staff performance and productivity.
The banking sector and specifically, Standard Chartered Bank (Ghana Ltd) continues to invest millions of dollars in its information system. The study sought to examine whether the investment in the information system by the Bank has enabled it to achieve its corporate objectives and vision, helped it to gain competitive advantage in the banking industry, or improved on its corporate image.
The research used techniques such as the questionnaire and interview to elicit factual information and personal opinion from the staff of the bank. Literature on evaluation studies, information systems, and banking in general was reviewed. Some of the major findings were that investments made in information systems has improved forecasting and planning abilities at the bank; job satisfaction and productivity; and the Banks corporate image. The study also made some recommendations which should go a long way to help in the effective and efficient installation and running of information systems in banks in general and in particular Standard Chartered Bank (Ghana Ltd).