Scope of work/ Duties and Responsibilities
- Plan, design and execute, manage and monitor knowledge management, curation, mobilization, dialogue, exchange and networking initiatives
- Act as primary client-service focal point and liaison for knowledge management, curation, mobilization, dialogue, exchange and networking initiatives
- Provide client-oriented support, advisory services, training and guidance to staff, clients and partners on knowledge management, facilitation, community management, communication, social media, outreach, client engagement, content management and event management
- Analyze and consolidate statistics, lessons, good practices and guidelines on knowledge management, mobilization, dialogue, exchange and networking initiatives, and communicate them internally and externally to foster learning, raise awareness and improve client-services
- Carry out other knowledge management, facilitation, community management, communications, training, and client service tasks as advised by the supervisor
Description of Responsibilities:
Plan, design and execute, manage and monitor knowledge management, curation, mobilization, dialogue, exchange and networking initiatives:
- In consultation with internal and external clients, conduct needs analysis with all stakeholders to develop an engagement process, then define tasks and develop project and/or work plans for knowledge management, mobilization, dialogue, exchange and networking initiatives;
- Coordinate interactions between UNDP business units as well as between UNDP and clients regarding planning and implementation of knowledge management, curation, mobilization, dialogue, exchange and networking initiatives through meetings, videoconferences, and bilateral follow-up with regular meetings, and monitor progress of project implementation;
- Ensure a coherent identity and smooth implementation of all communications, knowledge sharing, branding and outreach activities regarding knowledge management, mobilization, dialogue, and exchange and networking initiatives.
Act as primary client-service focal point and liaison for knowledge management, mobilization, dialogue, exchange and networking initiatives:
- Ensure seamless interaction between internal and external clients, moderation teams and UNDP’s teams of technical, facilitation and communication experts through regular meetings, teleconferences, reporting and internal communication;
- Act as primary client-service focal point for all questions, queries and issues raised by clients, in close cooperation with the end-user support team for initiatives and their technical platforms;
- Act as liaison between clients and the IT team to ensure technical support of IT platforms and tools and implementation of client requirements.
Provide client-oriented support, advisory services, training and guidance to staff, clients and partners on knowledge management, facilitation, community management, communication, social media, outreach, client engagement, content management and event management:
- Provide advisory services on knowledge management online facilitation, community management and mapping, communications, social media, event management as well as the set-up, maintenance and support of online collaboration environments through in person and online engagement;
- Contribute to the creation and execution of knowledge platform and service membership drives targeting specific audiences, including UNDP staff, international agencies, non-governmental organizations, institutions, and the private sector;
- Conduct outreach to organizations to boost their members’ participation in knowledge management initiatives and dialogues;
- Develop and deliver facilitation, training (online and offline) and support to external facilitators of online collaboration spaces to manage and encourage their members’ participation;
- Provide on-site event design, management, facilitation support and social media reporting, e.g. for face-to-face high profile panel discussions or side events.
Analyze and consolidate statistics, lessons, good practices and guidelines on knowledge management, mobilization, dialogue, exchange and networking initiatives, and communicate them internally and externally to foster learning, raise awareness and improve client-services:
- Conduct after-action reviews with internal and external clients and stakeholders at various stages of knowledge management, mobilization, dialogue, exchange and networking initiatives;
- Identify innovative practices and solutions emerging from the implementation and management of knowledge management, mobilization, dialogue, exchange and networking initiatives;
- Analyze and prepare statistics and reports on project outputs, outcomes and results;
- Develop communication, advocacy and guidance material based on results, lessons and good practices and promote them internally and externally using a variety of channels;
- Leverage these ideas to foster external relationships with other organizations to create business opportunities and increase the impact of UNDP's work on its beneficiaries.
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Education:
- Post-graduate University Degree in International Development, Social Science, Knowledge Management, Management, Communication, or related area, required. Equivalent relevant experience combined with a first degree will also be considered.
Experience:
- 7 years of previous knowledge management and/or communications experience working with UNDP or a similar international organisation, required;
- Familiarity with UNDP’s functions, previous KM efforts and change management activities;
- Experience with large scale international consultations;
- Experience with designing and implementing, mobilization, and networking initiatives;
- Experience with designing and delivering training on knowledge management, collaboration platforms, and community facilitation;
- Proven experience in drafting communication materials in a style and structure appropriate for online consultations, UNDP or a similar organisation;
- Experience preparing and implementing communications campaigns, in particular online, preferably within the UN system;
Experience providing service to a wide range of stakeholders both within and outside the UN system;
- Demonstrated knowledge of KM technology, social networking, and peer-to-peer collaboration tools in organizational environments;
- Experience with managing and facilitating webinars and live streaming events, including video editing is a strong asset;
- Experience with human-centered design processes is an asset;
- Broad knowledge of the UN system in general (highly desirable);
Language Requirements:
- Fluency in English, essential.
- Knowledge of another UNDP official language, an asset.
Sub specialization requirements that shall be considered in the evaluation and assignment allocation include:
- UNDP-internal corporate initiatives
- Multi-lateral initiatives across UN, IOs, governments, academia, NGOs and the public
- Online facilitation advisory support and training
- Coordination, client liaison and project management
- Communications and social media
- Content management and editorial support
- Management and support of IT platforms for knowledge management
- On-site event management
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