Senior Knowledge Management Officer, IFC

Duties and Accountabilities:

KM Governance:

Work closely with the regional Business Line Leaders, Global Product Specialists and the support teams in developing an overall PPP knowledge, learning and innovation strategy.
Manage the overall KM program for PPP.
Forecast knowledge management needs (budget and staff) required to support client requirements and to mobilize resources.
Ensure staff “buy in” on KM practices and gain support for, and participation in, change management initiatives.
Work with GKO and the Business Line Leader to define a detailed operating plan, budget expectations and programs, tasks and initiatives.
Ensure that all tasks are delivered on time and within the projected budget.
Maintain a comprehensive understanding of PPP s needs and aid GKO in developing policies and standards that are aligned to these needs.
Monitor changes in PPP s policy and work with GKO to incorporate changes into KM policies.
Work closely with the communications officer to ensure effective two-way communication throughout the group. KM Products and Content:
Work closely with the regional Business Line Leaders, Global Product Specialists and support teams in identifying key areas where PPP has a potential to contribute to the creation of new knowledge products.
Work closely with the Business Line Leader and communications officer in ensuring a strong dissemination and outreach plan for the identified products.
Collaborate with GKO to implement new content management standards (when they are introduced for IFC) and ensure adoption within the group.
Facilitate implementation of corporate content management policies and standards. Learning:
Work closely with HR, GKO and IFC s Partnerships & Advisory Services Operations (CPA) in developing a comprehensive onboarding and learning curricula for PPP staff.
Ensure implementation and monitor progress of the onboarding and learning program.
Oversee training on policies and standards of PPP staff.
Assess effectiveness of training and report findings to GKO. KM Technology and Standards:
Lead the expansion of iCollaborate for PPP working closely with the GKO.
Work closely with the regional Business Line Leaders and Global Product Specialists in ensuring that there are strong practices on iCollaborate that lead to its continued adoption and development.
Work with GKO to ensure technical requirements for systems address the needs of PPP.
Coordinate pilot testing of new systems and processes for PPP.