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On the value of specialized content teams

Summary:

A discussion of the role of specialized content teams in a knowledge sharing environment, and the impact of recent changes/trends like SOX, Six Sigma, Self-Service, BCP, and others on the content practice.

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Wissensbrücke (Ehemaligenexpertise)

Summary:

This is a draft document (in German) outlining a new BMZ-approach to capture the knowledge of colleagues about to retire (45% of our management in the next 4 years). The approach, "Wissensbrücke" (translates "knowledge bridge") aims at defining individual areas of expertise which are of special importance for BMZ, finding appropriate ways of sharing this expertise. Finally, retirees list themselves in a small retiree directory, stating for what kind of project-like tasks in what areas BMZ may call back on them. The Wissensbrücke is in a test run right now and to be finalized until the end of 2003.

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Konzeptentwurf_Wissensbrücke__23-04-2003.doc

Handover procedures at BMZ

Summary:

In June 2003, BMZ introduced compulsory handover procedures in connection with staff changes to enhance continuity and avoid loss of knowledge. The document compiled here contains 1) an internal memo used to explain the procedure to BMZ-staff, 2) an internal regulation which made the procedure compulsory, 3) a checklist to help structure handover notes and discussions as well as 4) the report of a survey on handovers in BMZ in 2002.

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Handover_procedures_BMZ.doc

CIDA's Knowledge from the Field Project - Report on Phase 1

Summary:

The "knowledge from the field" project has been going on since the beginning of year 2003. We are trying to find different ways of encouraging CIDA employees to share their knowledge with the field staff and to take advantage of their experience. When? Before, during and after their postings. Richard Beattie has interviewed about 25 people from the field on this topic.

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Survey_report-Field_Knowledge.doc

Open Space

Summary:

Creating a strong group spirit and commitment is not always easy in today's challenged organizations. But there is one proven way now available to organizations called Open Space Technology, which can give back to individuals a real sense of responsibility and, in the end, help your organization's bottom line.

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Article_D.Gibeault_OS_EN_W95.doc

Incentives for Communities

Summary:

Matrix submitted by Violeta Fuduric, Communities Specialist, USAID/PPC/DEI/DIS. Based on responses received to a KS incentives question on the KM4dev mailing list.