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Knowledge Management improves organisational processes, e.g marketing, manufacturing, accounting, engineering and public relations in the following ways:
Impact on process effectiveness; by using the most suitable processes and making the best possible decision.
Impact on process…Continue
Posted on September 14, 2017 at 11:50pm
May I please get the clarification on "phase 4: Evaluation of business value, on the 10 steps of KM Road map... How must ROI account for both financial and competitive impacts of on the business?
I learned that ROI is the most common profitability ratio. It again serves two purposes, which are as follows,
1. providing statistical/ hard data to prove the impact of successful KM implementation.
2. It allows one to incrementally refine his/ her KM system design…Continue
Posted on September 13, 2017 at 12:32am