Paul J Corney's Posts - Knowledge Management for Development2024-03-28T22:13:10ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorneyhttp://storage.ning.com/topology/rest/1.0/file/get/1545886111?profile=RESIZE_48X48&width=48&height=48&crop=1%3A1http://www.km4dev.org/profiles/blog/feed?user=153kgs1wzx49v&xn_auth=noUnder the skin of: Religion, the EU and Democracy in Sudantag:www.km4dev.org,2020-02-14:2672907:BlogPost:1245712020-02-14T16:26:34.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<h2>Reflections, space and sabbaticals beside the sea in Eastbourne</h2>
<p>I do some of my best thinking on my daily ‘walk to work’. It’s a ritual I’ve followed from my early days as a commuter and I’ve found that, no matter what I am working on (or where), this reflection time is vital. I’m fortunate; I live close to the sea (in Eastbourne & LIsbon) and today as the tide was going out the scent of moss on rocks and seaweed filled the air.…</p>
<h2>Reflections, space and sabbaticals beside the sea in Eastbourne</h2>
<p>I do some of my best thinking on my daily ‘walk to work’. It’s a ritual I’ve followed from my early days as a commuter and I’ve found that, no matter what I am working on (or where), this reflection time is vital. I’m fortunate; I live close to the sea (in Eastbourne & LIsbon) and today as the tide was going out the scent of moss on rocks and seaweed filled the air.</p>
<div id="attachment_2965" style="width: 594px;" class="wp-caption alignleft"><a href="https://www.knowledgeetal.com/wp-content/uploads/2020/02/Seafront-in-Feb.jpg"><img class="wp-image-2965 size-large align-center" src="https://www.knowledgeetal.com/wp-content/uploads/2020/02/Seafront-in-Feb-1024x855.jpg" alt="" width="584" height="488"/></a><p class="wp-caption-text">As seen on my Feburary 13th ‘Walk to work’</p>
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<p>It was a special moment and for some reason triggered a recollection of the scent of Bakhoor (wood chips soaked in fragrance oils) I was to discover on my first business trip to Jeddah 40 years ago. Then, as Business Class did not exist, I travelled in First on a Lockheed Tristar 1011 that landed at the old Jeddah airport close to the centre of the city. It was August and blisteringly hot just before the Hajj so the airport was full of people all in white arriving for their once in a lifetime pilgramage to Mecca.</p>
<p>I digress. As if by divine intervention who should appear as the sun made an appearance through the clouds but the Rev Giles Carpenter, Vicar of St John’s Eastbourne who was out for his morning constitutional with his dogs. Giles, a family friend, has a quiet yet persuasive manner. He has built a vibrant church community based on actions not words. His is a 24×7 role and interestingly his employer recognises the importance of a time out / reflection period. Giles is off on a sabbatical having just completed the 5 year mission of the church which has been a collaborative not top down process similar in style to many KM programmes.</p>
<h2>Inside the EU in Bruxelles</h2>
<p>Fast forward 40 years and I’m in Bruxelles with Chris Collison working with the Knowledge Management Community in the European Union. We are here, at the invitation of <span class="_pe_N2 PersonaPaneLauncher"><span class="_pe_l"><span class="bidi allowTextSelection">Marie-Veronique Lecomte,</span></span></span> to run a Masterclass, on the ISO 30401 KM Standards as viewed through the lens of the KM Cookbook, then host a clinic on KM issues they are facing. It’s been many years since I was here on Communities of Practice with Richard McDermott and though I’ve been to the city a a few times since its my first excursion via Eurostar from Ebbsfleet Int.</p>
<p>The event is extremely well attended (50+) and begins well with many favourable and welcome comments on the KM Cookbook. Throughout the day the group are enthusiastic and energetic. The stories we share from the book are particularly well received and relevant. Unsurprisingly, when we get to the <a href="https://www.iso30401.com/contents-and-stories">KM Canvas</a> and they start to work on some of the questions, what emerges is a community at different stages of evolution facing the familar challenge wherein KM strives to have a commonly understood identity and purpose.</p>
<p>Having followed the technology route using Yammer and Teams as a way of encouraging collaboration <strong>WHY KM</strong> I find myself asking? What problem is KM the solutiion for and how (if at all) does it map back to the strategic direction of the European Commission?</p>
<p>Like the International Olympic Committee (IoC), the European Commission faces a significant challenge to transfer and make use of knowledge: from consultants who come and go; from new and departing staff; and from relocating staff. How does it build on what it knows especially in Directorates such as Joint Research Centre (JRC)?</p>
<p>So if that’s a ‘Why’ then, taking a deeper dive into the how, locating expertise across such a diverse organisation is a huge issue. I think back to a Masterclass Martin White and I held on Expertise Discovery 2 years ago. Ahead of that we ran a survey to see how prepared organisations are to tackle the challenge of locating and utilising expertise. Here’s an <a href="http://intranetfocus.com/experts-come-and-go-what-happens-to-their-expertise/">extract</a> that illustrates a few of the areas that JRC might need to address if it goes down the technology route:</p>
<blockquote><p>In reality probably 10% of employees leave each year and are replaced by a similar number of new employees. Your organisation will have taken a lot of care in selecting these new employees on the basis of the expertise and experience they will bring with them.</p>
<p>One of the surprising outcomes of the survey is that little attention seems to be paid to bringing this expertise to the attention of people who might need it or who relied on the employee who has now left. The newcomer will (hopefully) be asked to create a profile but remember that the expertise system has been tracking documents have been written and other contributions that have been made by the person they have replaced for perhaps several years. How long do you think it will be until the system presents the expertise of the new employee as at least equivalent to their predecessor? A month, six months, a year? Until this point in time the investment in the employee in terms of their expertise will be minimal other than to their immediate colleagues.</p>
<p>The expert who has left will leave a trail of knowledge behind but they will not appear on the list of employees or on the email directory. Even in small organisations it can take time for the disappearance of the expert to be common knowledge. Will people searching for expertise and find a name as a result of a document the expert wrote, a network they were part of, or a corporate presentation they gave, be directed to their replacement? This of course assumes that there is someone taking over a role and having the same expertise. Or will the search turn up the expertise equivalent of a 404 error? Managing this situation is not easy and in our experience there is often a difference of opinion as to whether it is the responsibility of HR, their business manager or IT as owners of the application.</p>
</blockquote>
<div id="attachment_2966" style="width: 594px;" class="wp-caption alignleft"><a href="https://www.knowledgeetal.com/wp-content/uploads/2020/02/9B683F30-D3AD-470E-B92C-C25E9FD9A5A0.jpg"><img src="https://www.knowledgeetal.com/wp-content/uploads/2020/02/9B683F30-D3AD-470E-B92C-C25E9FD9A5A0-1024x1024.jpg" alt="" class="align-center" width="584" height="584"/></a><p class="wp-caption-text">Some of the EU’s ‘KM Chef’s’ with their certificates and hats</p>
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<p>We all left with much to ponder on and a resurgent community keen to begin.</p>
<h2>Knowledge Matchmaking in Khartoum</h2>
<p>Concurrently I was ‘in’ Khartoum for the <span class="rpHighlightAllClass rpHighlightSubjectClass" title="">Sudanese Knowledge Society Symposium on Citizen Science. One of a series of events it was aimed at mobilising local knowledge on topics important for the development of a country undergoing significant political change.</span></p>
<p>I’d agreed with the organising committee that I would donate a KM Cookbook to the ‘project’ they deemed most worthy and I was delighted to see the list of contenders.</p>
<p><a href="https://www.knowledgeetal.com/wp-content/uploads/2020/02/Screen-Shot-2020-02-13-at-21.59.10.png"><img class="alignleft wp-image-2976 size-full align-center" src="https://www.knowledgeetal.com/wp-content/uploads/2020/02/Screen-Shot-2020-02-13-at-21.59.10.png" alt="" width="1012" height="850"/></a>Unable to be there in person I did nevertheless record a piece to camera which I’m told was well received and I was delighted to learn that ‘Public Transportation’ was chosen. I am hoping that the Transport for London Menu chapter of the book proves of use to them.</p>
<p>I owe thanks to Ana Neves and Ron Donaldson for their willingness to share their experience on mobilising citizen knowledge with Dr Gada Kadoda and the team in Sudan.</p>“When 60 seconds seems like an eternity”: making the most of networking opportunitiestag:www.km4dev.org,2019-08-22:2672907:BlogPost:1229582019-08-22T12:08:36.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Earlier this week I was invited to run a session for the business community where I live in the UK.</p>
<p>Here's the account of that session which I hope is useful for many in the KM4Dev community who get limited 'facetime' with decision makers and need to make an immediate impact!</p>
<p></p>
<div class="entry-content"><p>Today I had the opportunity to help the business community in Eastborune, Sussex. <a href="https://www.eastbourneunltd.co.uk/">Eastbourne Chamber of Commerce</a> (the…</p>
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<p>Earlier this week I was invited to run a session for the business community where I live in the UK.</p>
<p>Here's the account of that session which I hope is useful for many in the KM4Dev community who get limited 'facetime' with decision makers and need to make an immediate impact!</p>
<p></p>
<div class="entry-content"><p>Today I had the opportunity to help the business community in Eastborune, Sussex. <a href="https://www.eastbourneunltd.co.uk/">Eastbourne Chamber of Commerce</a> (the largest town chamber in the South East) invited me to give a talk on how to make an effective 60 second pitch / presentation at a networking event.</p>
<p><a href="https://www.knowledgeetal.com/wp-content/uploads/2019/08/Agenda-EB-CofC-breakfast-Aug-2019-184x300.png" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2019/08/Agenda-EB-CofC-breakfast-Aug-2019-184x300.png?profile=RESIZE_710x" class="align-left" width="184"/></a></p>
<p>Unbeknown to the 32 delegates who’d assembled at Bill’s it was to be a journey beyond their comfort zones. I decided to make it an experiential session rather than the usual 10 minute ‘show and tell’ after breakfast.</p>
<p></p>
<p>Here’s the agenda I worked to:</p>
<p></p>
<p><a href="https://www.knowledgeetal.com/wp-content/uploads/2019/08/54841446-54D2-4F2E-AD0F-CAD95C1D655C-300x300.jpg" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2019/08/54841446-54D2-4F2E-AD0F-CAD95C1D655C-300x300.jpg?profile=RESIZE_710x" class="align-right" width="261" height="261"/></a></p>
<p>We began by getting everyone to mingle and meet people they’d not previously talked to. </p>
<p>I encouraged them to talk to each other about what they most enjoyed about their job: people open up when they are positive!</p>
<p>By the time they sat down (each one with someone new) conversational juices were flowing.</p>
<p>At this point I asked them to consider how they might respond to this question <em>“who are you and what do you do?”</em> Many say, <em>“I am …. the owner / CEO of …. and I employ … people and I’ve been in the town for over 20 years.” </em></p>
<p>I noted that <strong>it’s not about what you are called more about what you do!</strong></p>
<h2>“A Quivering Mess”</h2>
<p>Here we talked about what we hated about standing up and telling people about our businesses. Words and phrases that emerged during the ‘call out’ were: Fear; too quiet; can’t hear; can’t speak; content; not being heard. We rounded this off with an eloquent description from <a href="http://linkedin.com/in/samantha-akehurst-acilex-77069696">Samantha Akehurst </a>(“Sam from Audi not Aldi”) of how she used to feel giving a 60 second address.</p>
<h2>Creating an impression</h2>
<p>And so to the reason we were all there. I asked the Chamber members to put themselves “In the shoes” of the people who’d be listening to them. To focus on:</p>
<ul>
<li>Is it relevant?</li>
<li>Is it memorable?</li>
<li>The one image or metaphor they wanted people to take away with them.</li>
</ul>
<p>I shared two images and asked which one was the most powerful call to action:</p>
<p><a href="https://www.knowledgeetal.com/wp-content/uploads/2019/08/Story-Choices--300x300.jpg" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2019/08/Story-Choices--300x300.jpg?profile=RESIZE_710x" class="align-center" width="300"/></a></p>
<p>The majority chose the top image reasoning that it was relevant and in the language of the recipient whereas the bottom image was more about the product and its functionality.</p>
<p>Each person was then invited to give their 60 seconds to their new ‘best friend’. I asked the listener to pay special attention to the key message. I was to discover later how people started by describing who they were and then stopped, remembering my earlier comments.</p>
<h2>The moment of truth</h2>
<p>All this had been taking place while breakfast was being served / consumed and while I was searching for a suitable ‘<a href="https://en.wikipedia.org/wiki/Talking_stick">talking stick</a>‘ for each presenter to hold and then pass on. I ended up using a pepper grinder.</p>
<p>Over the next 35 minutes we saw a variety of approaches. Those considered the most memorable had movement, a story, a strapline to conclude and a statistic or quote. Standouts displayed emphasis on emotion, passion and an injection of humour.</p>
<p>Here’s an example of a 60 second story <em><strong>“They’ve done a lot to the property”</strong></em> Ana of <a href="https://www.beeshomes.com" target="_blank" rel="noopener">Bees Homes</a> told her partner:</p>
<blockquote><p>Recently we sold a property that had been empty and on the market for 8 months. After a weekend of home staging, taking quality photos and providing a narrative description of the house, a buyer was found within 10 days and completed in 2 months.</p>
</blockquote>
<p>Interestingly, the story was relayed back almost word for word illustrating the importance of framing it in words the listener can absorb. Ana’s ‘partner’ proudly held up a Bees Homes postcard while he was talking and closed with: <em>“And they exceeded the sellers expectations.”</em></p>
<p>Other memorable examples of opening and closing lines:</p>
<blockquote><p>Have you ever saved half a billion for your clients? (bespoke software)</p>
<p>If you get locked out call the cavalry (Locksmiths)</p>
<p>Unlike his name you can call him anytime not just at Christmas (on Steve Christmas’ will writing service)</p>
<p>When you are stressed out think Calmer Self (well being)</p>
</blockquote>
<h2>And finally</h2>
<p>I concluded by asking everyone whether they found the exercise of telling someone else’s story easier or harder. The majority were in the easier camp. Stephen Holt in summing up noted that he had listened more to each story and witnessed some brilliant improvisations.</p>
<p>Hopefully this session will enthuse those who were there to spend a bit more time on the audience and the key message that they wish people to take away.</p>
</div>How KM can help with urban regeneration: 10 tips for engaging with the communitytag:www.km4dev.org,2018-12-17:2672907:BlogPost:1182582018-12-17T15:30:00.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<div class="entry-meta">I was never a great fan of cities that had buildings, walls and even trains covered in grafitti.</div>
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<div class="entry-meta"><a href="https://storage.ning.com/topology/rest/1.0/file/get/400192913?profile=original" rel="noopener" target="_blank"><img class="align-left" src="https://storage.ning.com/topology/rest/1.0/file/get/400192913?profile=original&width=750" width="750"></img></a></div>
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<div class="entry-content"><p>That was before we acquired a place in Lisbon in 2011 and saw the dramatic impact Urban or Street Art can…</p>
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<div class="entry-meta">I was never a great fan of cities that had buildings, walls and even trains covered in grafitti.</div>
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<div class="entry-meta"><a href="https://storage.ning.com/topology/rest/1.0/file/get/400192913?profile=original" target="_blank" rel="noopener"><img src="https://storage.ning.com/topology/rest/1.0/file/get/400192913?profile=original&width=750" class="align-left" width="750"/></a></div>
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<div class="entry-content"><p>That was before we acquired a place in Lisbon in 2011 and saw the dramatic impact Urban or Street Art can have on a community: how it can transform run down and delinquent areas; create a sense of community spirit; and turn it into the #1 city break destination. So what you might ask does this have to do with Knowledge Management?</p>
<h2>An offer too good to refuse?</h2>
<p>A year ago my wife Ana and I were having coffee with our local Member of Parliament Stephen Lloyd and a prominent local businessman, Keith Ridley. During a wide raging conversation, triggered by a new business venture (<a href="http://www.beeshomes.com">Bees Homes</a>) we’d established 6 months previously, Stephen and Keith asked us to generate a few ideas that might build on the regeneration and investment (circa £400m) taking place in Eastbourne.</p>
<p>As people who’ve been lucky enough to visit many places where Urban Art is a feature we suggested that might be one way of improving footfall to the town while creating the bohemian cafe type culture typical of mediterranean seaside communities and increasingly seen around the UK. <a href="https://www.knowledgeetal.com/wp-content/uploads/2018/12/10-Street-Festivals-18.png" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2018/12/10-Street-Festivals-18.png?width=973" class="align-center" width="973"/></a>In January we spoke at length to the Municipality of Lisboa to learn from their experience and in October I had breakfast with the head of the art programme in Stockholm. Both gave similar advice: engage with the community first.</p>
<p>In truth this was an approach we’d been adopting (ours was ‘top down, bottom up’) as we’d recognised that sustainability can only occur if the initiative is <strong>“In the community, of the community and for the community”.</strong></p>
<p>We continued to gather support from key stakeholders with the aim of holding an open engagement session before the year was out. That sesson took place on December 6th, here’s what happened.</p>
<h2>Engaging with the community:</h2>
<p>I wanted an event that brouight together everyone who might be interersted for a couple of hours of semi formal collaboration. Having spoken to David Gurteen, I adapted the Knowledge Cafe format I’d used some 6 years previously in Lewes, England when I was gauging interest in setting up a charity to make use of surplus food.</p>
<p>We (Bees Homes) were keen to be seen as catalysts / facilitators but not the driver so we asked Keith if he would share the running of the event with me. And we worked closely with the local community hub <a href="https://devonshirecollective.co.uk/">The Devonshire Collective</a> who are supported by the local and Borough Councils. They agreed to host the event and arrange for the publicity.</p>
<p>This is the agenda we all agreed.<a href="https://www.knowledgeetal.com/wp-content/uploads/2018/12/Screenshot-2018-12-15-15.45.37.png" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2018/12/Screenshot-2018-12-15-15.45.37.png?width=495" class="align-center" width="495"/></a></p>
<p>I<a href="https://www.knowledgeetal.com/wp-content/uploads/2018/12/4DBDEB9C-6AE5-4D50-B91C-F1CD5B47C594.jpg" target="_blank" rel="noopener"></a>t’s worth noting 50+, including Stephen Lloyd who that very day had resigned the Lib Dem Whip over the Brexit vote, turned up on a horrible evening.</p>
<p>I especially enjoyed the Ice Breaker session: to see a group of total strangers including many of the town’s dignitaries embrace the opportunity to share thoughts with strangers was rewarding and set the tone for the evening.</p>
<p>Everything went to time, people responded well to <a href="https://www.dropbox.com/s/nmpr4vbpzbvkjhl/Urban%20Art%20in%20Eastbourne%20-%20post%20event%209%20Dec18.pdf?dl=0">our presentation</a>, the (free) food provided by Heidi of The Crown & Anchor & ‘Naz’of Simply Pattiserie helped to lubricate the discussions and there was an audible buzz by the time Madam Mayor got up to do the farewells.</p>
<h2>Outcomes <a href="https://www.knowledgeetal.com/wp-content/uploads/2018/12/7260B2D6-CF57-42B6-85CF-084AD239DE6A.jpg" target="_blank" rel="noopener"><img src="https://www.knowledgeetal.com/wp-content/uploads/2018/12/7260B2D6-CF57-42B6-85CF-084AD239DE6A-300x300.jpg?width=300" class="align-right" width="300"/></a></h2>
<p>We asked people to work in tables of 6 arranged cocktail style and write post it notes. Keith summarised at the end of each question.</p>
<p>A snapshot of the responses is alongside.</p>
<p>Our next step is to set up a social media presence and draw on the offers of support to get the first 5 works commissioned.</p>
<h2>And finally</h2>
<p>What did I (re) learn from this event:</p>
<ol>
<li>People like a structured approach behind apparant informality</li>
<li>Be clear on what you are expecting people to do and on the expected outcomes</li>
<li>Brief early those who are working alongside you – get their input</li>
<li>People like the opportunity to talk to others early at an event</li>
<li>Food (and wine) help lubricate tongues</li>
<li>It’s important to summarise as you go</li>
<li>Inject humour when you feel its needed</li>
<li>Make sure you acknowledge the contribution of everyone</li>
<li>Find a venue that has enough space to move around – we shifted venue due to numbers</li>
<li>Get to a new venue early and check out the equipment. When I arrived to check it out I discovered the projectors and TV screens were not compatible with Macbook Pros. In the end we had to find a couple of PC’s and download our presentation from DropBox</li>
</ol>
</div>Combating the forces of fakism / Saucy dinner with Chefs Academy winner: Just 2 of the highlights from KM Summit 18tag:www.km4dev.org,2018-05-24:2672907:BlogPost:1160862018-05-24T18:14:49.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Last week was fun. It started with a Masterclass, jointly presented with Eric Hunter, and continued at the first combined KMUK / KM Legal event now styled the KM Summit expertly compiled by Nick Stone which I had the pleasure of closing.</p>
<h2>I took away</h2>
<ul>
<li>A sense that KM’ers are becoming increasingly agile: despite the onrush of technological disintermediation there is still a role (especially around the 4 ‘ates – Facilitate, Collaborate, Communicate and Curate).</li>
<li>The…</li>
</ul>
<p>Last week was fun. It started with a Masterclass, jointly presented with Eric Hunter, and continued at the first combined KMUK / KM Legal event now styled the KM Summit expertly compiled by Nick Stone which I had the pleasure of closing.</p>
<h2>I took away</h2>
<ul>
<li>A sense that KM’ers are becoming increasingly agile: despite the onrush of technological disintermediation there is still a role (especially around the 4 ‘ates – Facilitate, Collaborate, Communicate and Curate).</li>
<li>The need for KM’ers to take more ownership of such as Expertise Discovery and technological solutions. Failure to be in the centre will ensure you forever remain on the periphery.</li>
<li>The importance of Humanics: a technological literacy; a data literacy; and a human literacy; if you want to prosper in an AI environment. (See detailed comments below)</li>
<li>That ISO KM Standards are now in the final stages before publication end Q3 2018.</li>
</ul>
<h2>Preserving our history</h2>
<p>“Never been more important to have reliable evidence we can trust. We are in an arms race with the forces of fakism” said John Sheridan, Digital Director of the National Archives, who gave the penultimate presentation at this year’s KM Summit. His topic:”<em>Using blockchain to create trust in digital records”</em> described their Project Archangel:</p>
<blockquote><div>A two year project researching the long term sustainability of digital archives through new transformational DLT solutions that will ensure both accessibility and integrity of digital archives whilst maximizing their impact through novel models for commodification and open access.</div>
</blockquote>
<div><p>As John noted, The National Archives, as custodian of a country’s past, need to have reliable digital records. Today it has never been easier to produce fake news or videos. Our past needs preserving in a secure environment so that history cannot be rewritten and laws ignored. This slide sums it up well.</p>
<p style="text-align: center;"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1560699040?profile=original" target="_self"><img width="750" src="http://storage.ning.com/topology/rest/1.0/file/get/1560699040?profile=RESIZE_1024x1024" class="align-center" width="750"/></a></p>
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<p>So how might you well ask does that impact the Knowledge & Information Management profession? Greatly I would suggest. Organisations are not immune to fakism either and need trusted sources of content if they are to make effective decisions. I’ve banged on before about <strong>Curation</strong> (one of the 8 ‘ates – competencies – I suggest all good KM’ers need to have in their armoury) and this presentation underscored it’s importance. I shall be watching the outcomes with interest as the value of Blockchain (distributed ledger technology) apart from cryptocurrency is record keeping with significant potential as a receptical for Knowledge Assets.</p>
<h2>I enjoyed</h2>
<ul>
<li>A couple of wonderful impromptu dinners at <a href="https://www.tripadvisor.co.uk/Restaurant_Review-g186338-d12218648-Reviews-Saucy_Restaurant-London_England.html">Saucy</a> (Greek Deli / Kitchen in Bloomsbury) with <a href="https://www.linkedin.com/in/kim-glover-2074511/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-mention">Kim Glover</a>, <a href="https://www.linkedin.com/in/nickyleijtens/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-mention">Nicky Leijtens</a>, <a href="https://www.linkedin.com/in/eric-hunter-4985213/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-mention">Eric Hunter,</a> <a id="ember9723" class="feed-link feed-shared-main-content__mention ember-view" href="https://www.linkedin.com/in/chris-fyfe-2249032a/" name="ember9723"><span>Chris Fyfe</span></a>, <a href="https://www.linkedin.com/in/philippa-von-seth-13a2b842/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-mention">Philippa Von Seth</a>, <a href="https://www.linkedin.com/in/ACoAACSN3zYBKcA1aLRInycvGUwrnvN1EoyH8bA/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-update_topbar_actor">Monica Teixeira Andre</a> and <a href="https://www.linkedin.com/in/virginie-buseine-picard-3686a83/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_recent_activity_details_all%3B4PM2l%2F8ISCm3JjuHLs7n3g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base_recent_activity_details_all-mention">Virginie Buseine-Picard</a></li>
<li>Hearing <a href="https://youtu.be/-SycbobB_LE">Monica Pereira</a> a lawyer from Lisboa describe winning Chefs Academy (Portugal’s equivalent of Masterchef) in 2015.</li>
<li>The buzz around the combined event. It was more than a series of “Show and Tell” sessions, there was active engagement and discussion.</li>
</ul>
<h2>I missed</h2>
<ul>
<li>Much of the discussion around AI that took place in KM Legal where much of the automation of roles is taking place. The KM UK stream was noticeably quiet on the topic apart from a discussion around the replacement of call centres by chat bots. I did like one of Andrew Trickett’s tweets:<ul>
<li>Is KMs role with AI to be like a Tamagotchi or in a few years time will it be completely different?</li>
</ul>
</li>
<li>Any discussion about AI technology’s ability to mine and integrate with legacy systems. This, on the impact of AI and the discipline of Humanics, from AI expert, and the President of Northeastern University, Joseph Aoun, was in my mind having heard his <a href="https://chathamhouse.soutron.net/Portal/Default/en-GB/RecordView/Index/172302">presentation at Chatham House</a>:<ul>
<li><blockquote><p>People are going to lose professions at all levels, not just blue collar or white collar. The AI revolution is colour-blind. Every profession that can be turned into a process will be turned into a process.</p>
</blockquote>
<blockquote><p>Humanics is essentially the integration of three literacies: a technological literacy, a data literacy and a human literacy, and what I’m saying is that every learner should be – master the three literacies and integrate them. The technological literacy is the literacy that will allow the learner to understand computing, computers and how they operate. The data literacy is to understand how to navigate the sea of information that is generated by these artificial systems. And the human literacy is the literacy that is unique to human beings, that so far, artificial systems cannot emulate. And you know them, we practice them, it’s the ability to be innovative, to be entrepreneurial, the ability to be culturally agile, to work with people, to understand their body language when you work with them. To understand the global setting, to see opportunities to help people and to impact people. What I’m saying is that every learner should master the three literacies. That should be the base of knowledge.</p>
</blockquote>
</li>
</ul>
</li>
</ul>
<h2>I was surprised</h2>
<ul>
<li>EY have a giant ‘bucket’ (The Discover) platform for shareable content. It’s integrated with people profiles. But it was not clear to me whether or not Discover sits outside of the enterprise search platform.</li>
<li>That few people talked about how Social Enterprise Tools such as Workplace by Facebook are becoming “KM” in their organisations.</li>
<li>That KM’ers can still function in pockets of excellence in large organisations oblivious to others doing similar roles oftern called something different. It happened twice during the event (names witheld to avoid embarrassment).</li>
<li>That so few had considered the importance of ‘owning’ Expertise Discovery (see Martin White’s slide below)</li>
</ul>
<p style="text-align: center;"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1560699261?profile=original" target="_self"><img width="750" src="http://storage.ning.com/topology/rest/1.0/file/get/1560699261?profile=RESIZE_1024x1024" class="align-center" width="750"/></a>From an Intranet Focus / Knowledge et al survey</p>
<h2>I was pleased to see</h2>
<p>A couple of really good opening keynotes from Kim Glover and Nicky Leijtens. These slides stood out as they descirbe in different ways how technology needs to enable good KM practices:</p>
<div id="attachment_2674" style="width: 310px;" class="wp-caption aligncenter"><br/><p class="wp-caption-text">Technology in a KM World Kim Glover</p>
<p class="wp-caption-text"><img class="details-image" src="http://www.knowledgeetal.com/wp-content/uploads/2018/05/f6cfeaa3-2adc-4038-b06a-dd8cdec702bb-original.png" alt=""/></p>
<p class="wp-caption-text"></p>
<p class="wp-caption-text">“Why knowledge sharing initiatives fail” Nicky Leijtens<a href="http://storage.ning.com/topology/rest/1.0/file/get/1560699341?profile=original" target="_self"><img width="750" src="http://storage.ning.com/topology/rest/1.0/file/get/1560699341?profile=RESIZE_1024x1024" class="align-full" width="750"/></a></p>
</div>
<p>It was also interesting to see how KM is developing in the Middle East. Energy has always been a fertile hunting ground for Knowledge Managers with much emphasis on learning from doing. Hank Malik showed how PDO in Oman has taken Learning Before, During & After onto another level.</p>
<p style="text-align: center;"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1560702421?profile=original" target="_self"><img width="750" src="http://storage.ning.com/topology/rest/1.0/file/get/1560702421?profile=RESIZE_1024x1024" class="align-center" width="750"/></a></p>
<p>And I like that Ipsos (Market Research) have built a Knowledge Centre for the firm headed by CKO Simon Atkinson and remain focused on being great publishers.</p>
<p style="text-align: center;"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1560705886?profile=original" target="_self"><img width="750" src="http://storage.ning.com/topology/rest/1.0/file/get/1560705886?profile=RESIZE_1024x1024" class="align-center" width="750"/></a></p>
<p class="wp-caption-text">Ipsos’ publishing model</p>
<h2>Favourite quotes</h2>
<ul>
<li>“We have to be digitally savvy” – be there front and centre, embrace automation to do the analysis – be agile! Be in different places all at once. Focus on those that activities that cannot be automated. Sue Mucenieks at EY</li>
<li>Liz Hobbs of TfL Quoting McKinsey – 40% productivity surge if we learn and apply lessons from projects! “What creates a good lesson?” It can impact our future operations. What can we do to make the next project better and improve our StageGate process?</li>
<li>ISO KM Standard will not tell you how to do KM. It provides a framework that hopefully will help organisations get a good start, that doesn’t take months to implement. No mandatory requirement, no need to certify, primarily for internal use until the time comes when you can be audited by external assesors. Nick Milton</li>
<li>“Personalization lifts the burden… creates the feeling of being special and cared for…ensures loyalty”. Nicky Leitjens</li>
<li>“Challenge is for technology to help by improving the analytics so we can personalise curated knowledge”. Andrew Trickett</li>
<li>The KM team needs to be the enablers, facilitating and training others to deliver value from lessons learned and continuous improvements. Hank Malik</li>
<li>Role of KM is connecting. Help Desk run by Center of Excellence allows Global 24×7 support. Kim Glover</li>
</ul>
<h2>‘The Chartered Knowledge Manager’</h2>
<p>Nick Poole CEO of CILIP made an appearance this year at my suggestion. If you’ve read <a href="https://www.amazon.com/Navigating-Minefield-Practical-KM-Companion/dp/0873899547/ref=sr_1_1?ie=UTF8&qid=1495137714&sr=8-1&keywords=a+practical+km+companion">“Navigating the Minefield: A Practical KM Companion”</a> then you might recall that in Chapter 7 What surprised us, Surprise #8 was: <strong>Few KMers have formal KM qualifications</strong>. Having taught on various MBA’s / MSc’s in Knowledge Management that come and go I’ve long argued the case for an independent globally recognised accreditation from an industry body. Marketeers have CMI, HR professionals, CIPD but KM’ers? CILIP being established by Royal Charter is well placed to plug that gap.</p>
<p>Is there a need? I’d argue most definitely since 2/3rds of those in the room for his presentation expressed an interest in being part of the initial trial. Having run Masterclasses in Africa, Asia, Europe & The Middle East in the past decade I know how many of the attendees require certificates of attendance and completion. Such certificates might be prized but they carry limited weight with Human Resources / Personnel or an organisation’s senior executive cadre.</p>
<p>The imminent arrival of the ISO KM Standards (albeit that adherence is voluntary) provides a framework against which KM Programs can be viewed. <strong>An independently assessed external accreditation is another key component of the KM practitioner’s path to corporate legitimacy.</strong></p>
<h2>My KM Summit Wordle</h2>
<p>I thought it might be interesting to run the top tweets from #KMSummit18 through a wordle to see what stood out. Interestingly it did not surface any of the 4 words that arose from my conversations:</p>
<ul>
<li>Agile</li>
<li>Digital</li>
<li>Informed</li>
<li>Opportunistic</li>
</ul>
<h2>And finally</h2>
<p>The closing plenary session “<b><em>KM competencies: A day in the life of a knowledge manager in 2020</em>“</b> which I ran was lively with lots of great ‘takeaways’.</p>
<p style="text-align: center;"><img class="details-image" src="http://www.knowledgeetal.com/wp-content/uploads/2018/05/DdVjE8nXcAADyoj.jpg-large.jpg" alt=""/></p>
<p>The value of the exercise is giving people the chance to reflect individually, in groups and then with other groups.</p>
<p>It’s amazing how we all see and hear different things and this exercise gives people a chance to share and absorb.</p>
<p>To conclude I want to draw on Ipsos again. Simon noted it had taken them 3 years to achieve what they have. His tips are worth airing:</p>
<p style="text-align: center;"><img class="details-image" src="http://www.knowledgeetal.com/wp-content/uploads/2018/05/Screen-Shot-2018-05-23-at-15.05.29-1024x581.png" alt=""/></p>
<p></p>
<p></p>AI driven expertise & profiling: hype, hope or déjà vu?tag:www.km4dev.org,2017-06-07:2672907:BlogPost:1080312017-06-07T19:18:48.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<div class="entry-content"><p>May was a busy month. Apart from helping establish then launch a real estate and mortgage business (<a href="https://www.beeshomes.com">Bees Homes)</a> I was in Lisboa for Social Now and London for KM Legal UK.</p>
<p>I attended both in the expectation of learning more about the onrush of Artificial Intelligence and its implications for the Knowledge Management profession.</p>
<p>Specifically, I wanted to see how the encouragingly styled Talent and Knowledge…</p>
</div>
<div class="entry-content"><p>May was a busy month. Apart from helping establish then launch a real estate and mortgage business (<a href="https://www.beeshomes.com">Bees Homes)</a> I was in Lisboa for Social Now and London for KM Legal UK.</p>
<p>I attended both in the expectation of learning more about the onrush of Artificial Intelligence and its implications for the Knowledge Management profession.</p>
<p>Specifically, I wanted to see how the encouragingly styled Talent and Knowledge Matching / Profiling systems might tackle the challenges of knowledge loss when people depart, of onboarding when people arrive and identifying / ranking expertise that might otherwise be opaque when pulling together teams.</p>
<p>It’s not a new topic: back in the late 90’s I was Business & Strategy Advisor to Sopheon PLC when we acquired Organik (a technology for identifying expertise) and built systems for US Insurers looking to establish the best teams for clients based upon expertise. We never cracked it even though we knew what the issues were (usually motivation)!</p>
<div id="attachment_2406" style="width: 310px;" class="wp-caption alignright"><p class="wp-caption-text" style="text-align: center;"><img class="wp-image-2406 size-medium" src="http://www.knowledgeetal.com/wp-content/uploads/2017/05/Paul-Interviewing-Vendors-at-Social-Now-May-17-300x197.jpg" alt="" width="300" height="197"/>Seeking answers at SocialNow Lisboa while Keynote speaker Ellen Trude watches.</p>
</div>
<p>Armed with a list of ‘use cases’ I’d worked on with <a href="http://www.intranetfocus.com">Martin White</a> I set off in search of answers to these questions from both vendors and KM practitioners?</p>
<ul>
<li><strong>Onboarding:</strong> A new employee with many years of highly relevant experience joins the firm. How long will it be before their experience is ranked at the same level as their predecessors?</li>
<li><strong>Legal:</strong> Is the profiling process compatible with the provisions of the General Data Protection Regulation? The thoughts of the Information Commissioner on this are worth a look. <a href="https://ico.org.uk/media/about-the-ico/consultations/2013894/ico-feedback-request-profiling-and-automated-decision-making.pdf">Profiling & Automated Decision Making</a></li>
<li><strong>Functionality:</strong> Do they offer the ability to present a list of people ranked by expertise?</li>
<li><strong>Language:</strong> In multinational companies where it is especially difficult to know all the experts, how does the vendor coppe with the fact that documents, meetings and social media traffic will be in local languages?</li>
<li><strong>Chinese</strong> <strong>Walls:</strong> How does the application cope with expertise gained on projects that are secure, a common issue in law, finance and R&D where walls need to be erected to prevent commercial information being divulged><strong><br/></strong></li>
<li><strong>Testing:</strong> What User Testing is undertaken with a client before signing a contract to verify that the profiling system works?</li>
</ul>
<p>So, what did I discover? Thierry de Bailllon in his closing Keynote put it very succinctly but with a caveat:</p>
<blockquote><p>Embrace or die? 88% of technologies already include AI.</p>
</blockquote>
<div id="attachment_2408" style="width: 310px;" class="wp-caption aligncenter"><img class="wp-image-2408 size-medium align-center" src="http://www.knowledgeetal.com/wp-content/uploads/2017/05/fullsizeoutput_6e9-300x159.jpeg" alt="" width="300" height="159"/><p class="wp-caption-text" style="text-align: center;">Self reinforcing bias?</p>
</div>
<h2>it’s not Enterprise Social Networks (ESN)!</h2>
<p>This Twitter exchange between Ana Neves and Luis Suarez prompted by a question I posed of the Workplace (Facebook at Work) team following their presentation is revealing: <a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" href="https://twitter.com/ananeves"><span class="FullNameGroup"></span></a></p>
<p class="TweetTextSize js-tweet-text tweet-text" style="padding-left: 30px;" lang="en" xml:lang="en"><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" href="https://twitter.com/ananeves"><span class="username u-dir" dir="ltr">@<b>ananeves</b></span></a> <small class="time"><a class="tweet-timestamp js-permalink js-nav js-tooltip" title="10:29 AM - 12 May 2017" href="https://twitter.com/ananeves/status/862962876314767360"><span class="_timestamp js-short-timestamp">May 12</span></a></small> there’s been a few questions about expertise location <a class="twitter-atreply pretty-link js-nav" dir="ltr" href="https://twitter.com/SocialNowEvent"><s>@</s><b>SocialNowEvent</b></a> 2017 I don’t remember that being the case in previous years <s>#</s><b>SocialNow</b></p>
<p class="TweetTextSize js-tweet-text tweet-text" style="padding-left: 30px;" lang="en" xml:lang="en"><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" href="https://twitter.com/elsua"><span class="FullNameGroup"><strong class="fullname show-popup-with-id">Luis Suarez</strong><span class="UserNameBreak"> </span></span><span class="username u-dir" dir="ltr">@<b>elsua</b></span></a> <small class="time"><a class="tweet-timestamp js-permalink js-nav js-tooltip" title="11:04 AM - 12 May 2017" href="https://twitter.com/elsua/status/862971693022797825"><span class="_timestamp js-short-timestamp">May 12</span></a></small> Well, I think people are starting to understand how critical it is to know who is who within the org beyond just content, right? <a class="twitter-hashtag pretty-link js-nav" dir="ltr" href="https://twitter.com/hashtag/socialnow?src=hash"><s>#</s><b>socialnow</b></a></p>
<p class="TweetTextSize js-tweet-text tweet-text" style="padding-left: 30px;" lang="en" xml:lang="en"><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" href="https://twitter.com/ananeves"><span class="username u-dir" dir="ltr">@<b>ananeves</b></span></a> Replying to <a class="pretty-link js-user-profile-link" dir="ltr" href="https://twitter.com/elsua"><span class="username u-dir" dir="ltr">@<b>elsua</b></span></a> <a class="pretty-link js-user-profile-link" dir="ltr" href="https://twitter.com/SocialNowEvent"><span class="username u-dir" dir="ltr">@<b>SocialNowEvent</b></span></a> totally! It surprises me it took so long. It’s amazing the role <s>#</s><b>ESN</b> can have in unveiling that expertise <s>#</s><b>SocialNow</b></p>
<p class="TweetTextSize js-tweet-text tweet-text" lang="en" xml:lang="en">On the surface the case for ESN is compelling. Yet the majority of vendors at SocialNow focus on information exchange and conversation rather than the capturing and cataloguing of it. One,<a class="ProfileHeaderCard-screennameLink u-linkComplex js-nav" href="https://twitter.com/mangoappsinc"><span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">mangoappsinc</b></span></a>, had a neat tool (they won the “coolest app” prize) with the ability to upgrade comments from threaded discussions and posts to create ranked knowledge resources from the mass of information and conversation.</p>
<p>So, ESN can show who has answered what question, conduct searches across conversations and in many cases act as a project management tool, the new Facebook at Work (Workplace) now allows the creation of documents for example.</p>
<p>Provided the application is linked to HR systems it is possible to retrieve profiles and see what expertise an individual might have. As one vendor (<a href="https://twitter.com/OrangeTrail">@OrangeTrail</a> showcasing Facebook at Work)) who uses bots to generate responses put it:</p>
<blockquote><p>‘Questions’ is the key to find experts as people don’t keep profiles updated.</p>
</blockquote>
<p>I concur and they are great facilitation platforms though with advanced features that will suffice for many. Yet I left Lisboa though feeling organisations will need to rely on assisted search for some time if they want to take a deep dive into expertise</p>
<h2>know what you don’t know</h2>
<div id="attachment_2414" style="width: 283px;" class="wp-caption alignright"><img class="wp-image-2414 size-medium align-center" src="http://www.knowledgeetal.com/wp-content/uploads/2017/06/fullsizeoutput_78e-273x300.jpeg" alt="" width="273" height="300"/><p class="wp-caption-text" style="text-align: center;">Peer Assist “Problems” for discussion</p>
</div>
<p>So onto London and KM Legal UK. An interesting Day One ended with a psuedo Peer Assist in which AI was raised a lot.</p>
<p>One observation (facilitation tip): the session failed to commit the ‘owner’ of the problem to action so as a result the feedback loop to plenary became a series of “we said this.”</p>
<p>Again, as in previous years I felt the focus was on operational tools and techniques which means that KIM Professionals in Legal are more at risk from the onrush of technology.</p>
<p>It reminded me of the issue Librarians faced with the arrival of end user search in the mid 90’s which finished their monopoly of being the people who found stuff in organisations.</p>
<p>Day Two took a deeper dive into technology and its potential impact.</p>
<div id="attachment_2413" style="width: 310px;" class="wp-caption alignleft"><img class="wp-image-2413 size-medium align-center" src="http://www.knowledgeetal.com/wp-content/uploads/2017/06/fullsizeoutput_78d-300x238.jpeg" alt="" width="300" height="238"/><p class="wp-caption-text" style="text-align: center;">AI in Legal today</p>
</div>
<p>This slide sets out where AI is making a difference in Legal.</p>
<p>I tweeted having heard <a class="ProfileHeaderCard-nameLink u-textInheritColor js-nav" href="https://twitter.com/Fflic">Cliff Fluet’s</a> excellent presentation:</p>
<div class="js-tweet-text-container"><blockquote><p class="TweetTextSize TweetTextSize--jumbo js-tweet-text tweet-text" lang="in" xml:lang="in">Paralegals beware. AI is coming. Adapt or die? <a class="twitter-atreply pretty-link js-nav" dir="ltr" href="https://twitter.com/Fflic"><s>@</s><b>Fflic</b></a><a class="twitter-hashtag pretty-link js-nav" dir="ltr" href="https://twitter.com/hashtag/kmluk17?src=hash"><s>#</s><b>kmluk17</b></a></p>
</blockquote>
<p class="TweetTextSize TweetTextSize--jumbo js-tweet-text tweet-text" lang="in" xml:lang="in">And I questioned:</p>
<blockquote><p class="TweetTextSize TweetTextSize--jumbo js-tweet-text tweet-text" lang="in" xml:lang="in">How wide is scope of AI? More than Doc Analysis / Creation. Opportunity to broaden knowledge base</p>
</blockquote>
</div>
<p>As yet no one had focused on expertise and profiling so when one presenter cited the case where a newly arrived CEO asked the Head of HR / Talent Management to let him have profiles / competencies of the staff using their system it got my attention.</p>
<p>I asked whether the results the HR head gave the CEO inferred a level of expertise. It didn’t which got thinking that if the data set is incomplete and the issue of self reinforcing bias is not addressed then over reliance on one source for identifying ‘experts’ is dangerous. Imagine your career prospects if for whatever reason your name wasn’t on the ‘expert’ list given to the CEO?</p>
<h2>and finally</h2>
<p>So where do I see the state of expertise and profiling systems? Patchy!</p>
<p>Yes there are certainly companies who ‘get it’ but can they do it?</p>
<p>I am indebted here to Martin White who in an excellent report “<em>People and expertise seeking – an overview</em>” summarises the predicament thus:</p>
<blockquote><p>The most important lesson learned is the need for an expertise location strategy that is linked into HR processes, knowledge management, training, job appraisals and social media development. Finding people with expertise is not a ‘search problem’. Good search tools can certainly help but without attention being paid to profile quality (even if other types of content are being searched) and a commitment by employees to share their knowledge expertise discovery will not be as successful as anticipated or required.</p>
</blockquote>
<p>My takeaways:</p>
<ul>
<li>KIM professionals need a clear strategy (working in partnership with other stakeholders such as HR and IT) and be clear on the questions being solved by any system;</li>
<li>They need to be clear what they are getting, what’s missing and how it mitigates the potential for self reinforcing bias when they enter discussions with vendors around automating expertise seeking and profiling;</li>
<li>They need to recognise the importance of their role in facilitating the adoption of such systems and accept this is just a part of a portfolio of approaches of identifying, capturing and retaining expertise;</li>
<li>They need to be clear what critical knowledge actually is in their organisation and who is likely to have it in order to assess the veracity of the results of any pilot;</li>
<li>It doesn’t matter what solution you adopt, if your environment is not conducive to the sharing of expertise and people don’t see the value in it then save the money; and</li>
<li>In any event you cannot capture everything people know; we learn and share through stories (failures rather than successes) and those often remain hidden.</li>
</ul>
</div>The Power of Postcardstag:www.km4dev.org,2017-03-19:2672907:BlogPost:1050222017-03-19T10:22:03.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards. Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.</p>
<p>Here’s a few examples of how I have used it over the past few years:</p>
<h2>To prompt future stories</h2>
<p>Often at big events (especially the annual corporate '<em>show and tell'</em>) delegates…</p>
<p>Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards. Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.</p>
<p>Here’s a few examples of how I have used it over the past few years:</p>
<h2>To prompt future stories</h2>
<p>Often at big events (especially the annual corporate '<em>show and tell'</em>) delegates leave with a list of to do’s that few will get done!</p>
<div class="mceTemp"><dl id="attachment_2305" class="wp-caption alignleft" style="width: 310px;">
<dt class="wp-caption-dt"><img class="size-medium wp-image-2305" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/mexicocity-300x225.jpg" alt="" width="300" height="225"/></dt>
<dd class="wp-caption-dd"><a href="http://goldcard.ellieharrison.com/">http://goldcard.ellieharrison.com/</a></dd>
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<p>At the conclusion of the annual gathering of country heads of a large global charity the delegates were given a postcard with a picture of the venue for next year’s event (in this case) Mexico City.</p>
<p>They were asked to write a postcard to themselves saying what they would have done by the time they arrived for next year's gathering.</p>
<p>Here’s the instructions we gave them:</p>
<blockquote><p>Its 2013 and you are in Mexico at MM13. Imagine you are looking back on a successful year. Write a postcard back to yourself or a friend. Describe a couple of events that took place; things you achieved; things you are proud of.</p>
<p></p>
</blockquote>
<h2>To prompt reflections</h2>
<p><img class="size-medium wp-image-2301 alignright" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/A-postcard-to-2002-216x300.jpg" alt="" width="216" height="300"/>As part of an enquiry into the Evolving Role of the Knowledge Manager my colleagues and I at Sparknow wanted to get KIM professionals to chart how their working life has changed over the decade. So we asked people at the Henley KM Forum to fill in a postcard to themselves to show what’s changed.</p>
<p>Here’s a great response:</p>
<blockquote><p>Hello, we’ve almost forgotten how to pick up the phone or walk over to speak to people. We spend a lot of time sending “texts” from our phones and reading about our friends’ activities from their “electronic” Facebook page. It can be quite lonely at times. Vicki.</p>
</blockquote>
<h2> </h2>
<h2>To capture takeaways from an event</h2>
<p><img class="alignleft size-medium wp-image-2300" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/Postcard-from-Khartoum-300x211.jpg" alt="" width="300" height="211"/>I was one of the speakers at the inaugural event in Khartoum of the Sudanese Knowledge Society in 2012.</p>
<p>The organiser's challenge: how to get people to complete an evaluation without filling in a big form at the event while creating an embryonic community?</p>
<p>The solution: take a group picture and then send it to all the delegates as a virtual (PDF) postcard and ask them to share their takeaways from Khartoum.</p>
<p>Here's the format we used for the takeaways and one of the points made::</p>
<blockquote><p><img class="size-medium wp-image-2299 alignright" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/Postcard-from-Khartoum-reverse-300x195.jpg" alt="" width="300" height="195"/>I found strange: being asked to opine on subjects at a moment's notice without any briefing; the sanguine acceptance of 'Africa time'; being called an Australian; and wearing a cap and casual clothes to run a workshop (the closing session).</p>
</blockquote>"You have the wrong passport": KM in Khartoumtag:www.km4dev.org,2017-02-09:2672907:BlogPost:1043632017-02-09T11:16:39.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>I've been in Khartoum. I was there as President Trump announced the ban on travellers from 7 countries which included Sudan. The impact on morale (a week after the outgoing Obama administration had eased sanctions on the country) was palpable. Bans don't hit the powerful they hit ordinary people with families overseas or like many I spoke to who visit the US for work or research.</p>
<h2>a week on "Managing Knowledge in a Connected World"</h2>
<p>So it was a poignant backdrop to the week…</p>
<p>I've been in Khartoum. I was there as President Trump announced the ban on travellers from 7 countries which included Sudan. The impact on morale (a week after the outgoing Obama administration had eased sanctions on the country) was palpable. Bans don't hit the powerful they hit ordinary people with families overseas or like many I spoke to who visit the US for work or research.</p>
<h2>a week on "Managing Knowledge in a Connected World"</h2>
<p>So it was a poignant backdrop to the week long visit as part of the series of events "<a href="https://2017kmseries.blogspot.co.uk/p/blog-page.html">Managing Knowledge in a Connected World</a>" I'd organised with the Sudanese Knowledge Society.</p>
<p>Those of you who follow the work I do might recall a change of approach this year. Included in a paragraph on <a href="http://www.knowledgeetal.com/?page_id=2">my values and approach for 2017</a> I said:</p>
<blockquote><p>I am counting my blessings and getting on with doing ‘stuff’ I think will make a difference in different parts of the globe and where less is definitely more.</p>
</blockquote>
<p>This was the first opportunity where I felt my presence might act as a catalyst to advancing KM practice while providing encouragement and support. Sponsored by some of Sudan's leading companies and universities and also the World Bank Group Sudan it comprised four main events:</p>
<ul>
<li><strong>Workshop</strong> on Sudanese Internet Content -- <strong>28 - 29</strong> January</li>
<li><strong>Forum</strong> on Knowledge Sharing -- <strong>30</strong> January</li>
<li><strong>Masterclass</strong> on Knowledge Audits -- <strong>31</strong> January</li>
<li><strong>Reverse Brainstorm Session</strong> on Virtual Work -- <strong>1</strong> February</li>
</ul>
<div class="mceTemp"><dl id="attachment_2241" class="wp-caption alignleft" style="width: 235px;">
<dd class="wp-caption-dd">Khartoum International Airport</dd>
</dl>
</div>
<p>As with any visit where you are reliant on others to make arrangements there is an amount of trepidation as you step off the plane and enter the customs hall: will the person who is going to help me get a visa be there; will the authorities let me in?</p>
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</dl>
<p>After a short delay, while I negotiated with the immigration authorities over paying my 'entry fee' in Euros (which I had and they don't accept) vs Dollars (which I didn't have and they do accept), my welcoming party arrived to settle the entry fee and ease me through.</p>
<div class="mceTemp"><dl id="attachment_2239" class="wp-caption alignright" style="width: 310px;">
<dt class="wp-caption-dt"><img class="wp-image-2239 size-medium" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/F19250AA-E694-4FC6-8050-4C8368A38F2C-300x300.jpg" height="300" width="300"/></dt>
<dd class="wp-caption-dd">Corinthia Hotel Khartoum</dd>
</dl>
</div>
<p>I was excited by the prospect of returning to a country I first visited in 2010 and to a hotel (Corinthia) that remains an iconic structure in a prime position overlooking the Nile. My initial impression is Khartoum has changed little since I was there in 2013. It has a feel of Jeddah in the mid 80's but with a few iconic structures.</p>
<p>The absence of cranes in sharp contrast to Dubai where I stopped en route suggests a country that is struggling economically due to the loss of oil revenues from the secession of South Sudan.</p>
<h2>enriching Sudanese intranet content</h2>
<p style="text-align: left;"><img class="alignleft size-medium wp-image-2243 align-right" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/39D8C135-A6E3-4DB9-89C3-81AF310BF7DE-300x300.jpg" alt="" height="300" width="300"/><strong>Day One/Two</strong>: Early morning in Khartoum is magical when you overlook the Nile and the view from my suite is amazing.</p>
<p>The call to prayer evokes a fond memory of decades of travel to the Middle East (and Arabic speaking Africa) and the mid to high 20's temperature a welcome change from the grey cold that is the England I left behind.</p>
<p>I was asked to give the opening Keynote at this event and to set the following two day's of activities into context.</p>
<p><img class="size-medium wp-image-2238 alignright" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/D9395BCB-E6AB-463A-B111-C27D12441D64-300x300.jpg" alt="" height="300" width="300"/></p>
<p>My laptop is not compatible with the projector despite having the adapter. As always I have backed up my work on DropBox and given secure access to Professor Gada Kadoda the driving force and inspiration behind the Sudanese Knowledge Society.</p>
<p>The two day event is predicated on the assumption that content is key to the success of a country and business. These points emerged:</p>
<ul>
<li>Information and Digital Literacy Skills are in short supply;</li>
<li>Slow line speeds make uploading of content in a web based environment difficult;</li>
<li>There is limited use of the internet in Sudan but everyone uses mobiles to connect with such as Facebook which is widely embraced;</li>
<li>People don't trust "Facebook News" (or any other) and there is limited content or data. But what there is people don't know about;</li>
<li>There is no recognised and agreed Arabic Natural Language Directory (the base on which software such as Artificial Intelligence might build); and</li>
<li>There isn't a culture of sharing (and storing) content in organisations.</li>
</ul>
<h2>creating a knowledge sharing environment: the role of HR professionals</h2>
<div class="mceTemp"><dl id="attachment_2251" class="wp-caption alignleft" style="width: 310px;">
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<dd class="wp-caption-dd">DAM HR Forum</dd>
</dl>
</div>
<p><strong>Day Three</strong> and the program shifts from strategic to operational. I am 'booked' for an evening with leading HR professionals. I begin by moving everyone around and asking them to make introductions. I repeat the instruction a couple of times. The third time I just ask them to move and the attendees naturally engage and answer the question, "what does KM mean to you?"</p>
<p>In plenary reflection they note how a neutral object (me) created an environment that broke down barriers enabling them to engage in a way they would have not done before.</p>
<p>Three hours fly by. The group has identified barriers to knowledge sharing and come up with a number of ways to overcome them. They leave engaged and animated at 10pm in the evening after I close with a few illustrations of what a Cheif People Officer who looks after the KM function does. Grateful thanks here to <a href="https://uk.linkedin.com/in/penny-newman-60875013">Penny Newman</a> who answered a few questions from me prior to my visit to Sudan.</p>
<h2>masterclass on Knowledge Audits: a practical guide</h2>
<p><strong>Day Four</strong> and I am up early to check whether the room we are going to spend a full day in is fit for purpose. As expected there are a few 'niggles' to be resolved but its so much better than the room originally allocated.</p>
<p>Theoretically Room 1 may have seated 20 but with no natural light and little space to move around it would have sucked all the energy out of the room.</p>
<dl id="attachment_2253" class="wp-caption alignright" style="width: 310px;">
<dt class="wp-caption-dt"><a href="http://www.knowledgeetal.com/wp-content/uploads/2017/02/IMG_6035-300x225.jpg" target="_blank"><img src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/IMG_6035-300x225.jpg?width=300" class="align-right" width="300"/></a></dt>
</dl>
<p>14 turn up and all really engage as the feedback confirmed.</p>
<div class="mceTemp"><dl id="attachment_2254" class="wp-caption alignleft" style="width: 310px;">
<dt class="wp-caption-dt"><img class="wp-image-2254 size-medium" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/7C16110C-B994-44AA-87A4-4D5D51023899-300x300.jpg" height="300" width="300"/></dt>
<dd class="wp-caption-dd">Actual Masterclass venue</dd>
</dl>
</div>
<p><em>"It was a wonderful opportunity to have participated in a such an informative session, I hope we could get more such opportunities.</em><br/> <em>I found your Talk and Master Class about KM and KA very interesting and informative.</em></p>
<p><em>Was delighted to be among the participants, thanks to Paul to be able to cover all this important material without us losing interest and enthusiasm. It is a novel and rewarding start that we will hopefully plan and implement at our different organizations."</em></p>
<h2>reverse brainstorm on working virtually</h2>
<p><strong>Day Five</strong> was spent with the future leaders of Sudan and another 3 hour session with graduates and members of <a href="https://www.facebook.com/EWBSudan/">Education without Borders Sudan</a>. After showing a few videos and slides about working virtually I asked the 65 people present to get into 6 groups of 10 and discuss what they could do to make virtual working fail. Though not much room to move about everyone jumped at the chance of getting into a practical exercise.</p>
<dl id="attachment_2258" class="wp-caption alignright" style="width: 310px;">
<dt class="wp-caption-dt"><img class="size-medium wp-image-2258 align-right" src="http://www.knowledgeetal.com/wp-content/uploads/2017/02/WJNW0930-300x300.jpg" alt="" height="300" width="300"/></dt>
</dl>
<dl id="attachment_2258" class="wp-caption alignright" style="width: 310px;">
</dl>
<p>A couple of observations on the facilitation technique I used:</p>
<ul>
<li>Getting everyone's attention is a challenge. This time if people didn't 'come to order' quickly I made a point of asking the recalcitrant one's what they were discussing pointing out to the room that often people carry on conversations because they are enthused.</li>
<li>It's good to share. The act of going round the room in a circular fashion to see what the other teams have done creates momentum and illustrates that its not just about your ideas. Some teams ended up using ideas from other teams in their final submissions.</li>
<li>Voting (everyone has a sticky dot to place on the issue they think is most important) is a great hit and provides a visual image of how the room thinks</li>
</ul>
<h2>and finally</h2>
<p>As is often the case you learn so much about a country and its people from its stories and proverbs. Having read a number before I left Gatwick I kept this in mind for all my sessions:</p>
<blockquote><p>Our wasted days are the days we never laugh</p>
</blockquote>
<p>After a week there and seeing how my visit served to pull many people together this one struck me as being apposite:</p>
<blockquote><p>If you think you are too small to make a difference, try sleeping in a closed room with a mosquito.</p>
</blockquote>
<p>And so to the title: if there is one abiding memory I took away its the resilience of the population and the young who have had so many doors slammed in their faces yet come back for more. I recall one moving story from a very bright and well qualified woman who was repeatedly told by big western institutions: <strong><em>"You are the perfect fit for the job and we'd hire you tomorrow if we could, we can't, you have the wrong passport!"</em></strong> She is marooned in Khartoum unable to get a local job that fits her expertise and unable to leave!</p>
<p>Now onto the next 'mission' which is to Kuala Lumpur and a Masterclass on "<a href="http://iiumgsm.com/10500-2/">Working smarter in a knowledge world: why space matters for collaboration, innovation and knowledge transfer"</a> in conjunction with the International Islamice University of Malaysia. Much more on that next time.</p>Managing networks and Working Out Loud: Collaboration and Knowledge Matchmaking skillstag:www.km4dev.org,2016-12-16:2672907:BlogPost:1025442016-12-16T13:14:10.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<div class="entry-content"><p>The world is shrinking. At any given moment I know where many of my friends and colleagues are. Technological footprints are heavy and long lasting.</p>
<p>This week for example I see that Arthur Shelley is in Moscow with Ron Young at KM Russia, Donald Clark is in Belfast picking up an award, Phil Hill is getting fit (ter) in Thailand, Patrick Lambe is having breakfast in Lisboa. Gregga Baxter and his wife are supporters of WaterHealth in India.</p>
<p>Through…</p>
</div>
<div class="entry-content"><p>The world is shrinking. At any given moment I know where many of my friends and colleagues are. Technological footprints are heavy and long lasting.</p>
<p>This week for example I see that Arthur Shelley is in Moscow with Ron Young at KM Russia, Donald Clark is in Belfast picking up an award, Phil Hill is getting fit (ter) in Thailand, Patrick Lambe is having breakfast in Lisboa. Gregga Baxter and his wife are supporters of WaterHealth in India.</p>
<p>Through cultivating personal networks I also know what’s happening this week in Khartoum, Tehran, Dubai and Harare. To many that may seem frivolous information; to others (including me) its valuable and if I don’t know then I know a man (or woman) who can. Let me illustrate the issue with a true story.</p>
<h2>the art of network management</h2>
<p>Many years ago I was charged with setting up the forerunner of a Knowledge Management function for a financial services business in the City of London. It struck me how badly senior officials shared diaries let alone knowledge about clients.</p>
<blockquote><p>One day I was in the office of the Treasurer of the national oil company of a prosperous Middle East country. As I was about to leave he asked me to stay for the next meeting.</p>
<p>In came four suited bankers. My client took the lead introducing himself and me (as his Advisor). He then asked each one to introduce themselves. And to everyone’s surprise they were from different offices and areas of the same institution. They had all flown down on separate planes to see the same client.</p>
<p>The Treasurer said his diary was open to meetings with the institution but not multiple visits. They lost face not to mention the cost of the travel and opportunity cost.</p>
</blockquote>
<p>So knowing what I did I came back to London and, with the support of the CEO, developed and introduced Visit Information Centre (VIC) which showed all visits to our organisation and all meetings outside of it. Embedded in the day to day workflow the aim was to maximise the valuable time our organisation spent with a client and make sure those in any meeting were briefed on the latest activity. Today this is or should be standard practice; then it involved a shift in mindset.</p>
<p>So fast forward to 12th December 16; its 2pm and I am having an exchange on Facebook with Patrick Lambe about Lisboa where he is spending a week. Concurrently I see that Ana Neves (founder and organisor of SocialNow and “Mrs KM” in Portugal) is online on Skype. I know Ana lives a mere 15 minutes train ride from where Patrick is spending the afternoon. I also know both of them well and believe they would benefit from meeting each other.</p>
<p>Using Messenger I hook them both up and they meet later that afternoon to discuss inter alia an idea I thought both might profit from.</p>
<div id="attachment_2186" style="width: 588px;" class="wp-caption alignright"><img class="wp-image-2186" src="http://www.knowledgeetal.com/wp-content/uploads/2016/12/Meeting-by-the-Tejo-300x136.jpg" alt="meeting-by-the-tejo" width="578" height="270"/><p class="wp-caption-text">Tea by the Tejo</p>
</div>
<p>I coined the phrase “Orchestrated Serendipity” to describe occurences such as this. I have also used the term “making correlations between seemingly unrelated pieces of information”.</p>
<p>In this example I have nothing potential to gain other than knowing that two people I like and respect are now acquainted so my network grows stronger.</p>
<p>Here’s an example of how one thing can lead to another.</p>
<h2>an example of ‘Working out Loud’</h2>
<p>A few weeks back out of the blue Martin White of Intranet Focus shared a draft white paper on Digital Workplace Governance with myself, James Robertson, Jane McConnell, Sam Marshall and a couple of others. His invitation, which left it up to us as to how we might respond, read:</p>
<blockquote><p>Colleagues<br/> The attachment is me working out loud on digital workplace governance on a Friday afternoon<br/> Regards<br/> Martin</p>
</blockquote>
<p>Our approaches were different. Some came back immediately. Others took their time. Some used comments in Word, others rewrote paragraphs. As Martin said, <em>“the responses always challenge your own thinking.”</em></p>
<p>I am sure John Stepper (who is widely credited with kicking off the <a href="http://workingoutloud.com/">Working out Loud</a> movement) and Ana Silva who is a great proponent of it would be enthused.</p>
<h2>Knowledge Matchmaking?</h2>
<p>These two exchanges got me thinking about the way I work, the organisations I’ve worked for, the clients I’ve worked with and the networks I am involved in. I have never acted as an introductions broker seeking reward so do organisations and people see value in it?</p>
<p>Previously as a Senior Manager charged with developing new business, my ability to match a need with a solution was prized and rewarded even though the correlation was opaque to my bosses. More often than not the intuition paid off. But does the same apply today in a Knowledge Management environment where logarithms and Artificial Intelligence are making the correlations I used to make?</p>
<p>Perhaps more importantly do people in Knowledge Management have the time, the confidence and the knowledge of the business to be able to put forward ideas and broker connections?</p>
<p>If they do then here’s a few tips:</p>
<ol>
<li><strong>You have to be in it to win it:</strong> if you sit on the sidelines this will never happen.</li>
<li><strong>Be willing to take a risk</strong>: yes you might fall flat on your face! But experience tells me that if you go the extra mile people will come back for more.</li>
<li><strong>Be willing to do this without expectation of reward</strong>: it’s always difficult to measure the impact in a world of KPI’s. You have to play a long game but be willing to cut if you feel you are being taken for a ride.</li>
<li><strong>Be willing to acknowledge the contribution of others</strong>: from personal experience I’ve found there is nothing worse than someone taking what you’ve suggested and packaging it without attribution. A photo is a great way of saying thank you!</li>
<li><strong>Build trust so people are willing to confide in you and trust your judgement</strong>: unless you are willing to find out about people and what they do you will never be able to make these connections.</li>
<li><strong>Be clear about why you are making the introduction or sharing Knowledge</strong>: I used to be in the cc camp that so many inhabit believing that by informing everyone I was covering all bases. People are too busy and ignore ‘junk mail’.</li>
<li><strong>Develop your internal filtering mechanism:</strong> you have to know your business and identify who is going to be a taker vs. a reciprocator.</li>
<li><strong>Respect the contribution people make if you ask for advice</strong>: whatever you get back from people is important. They have committed scarce time and each time you ask for a response you are drawing on your reserve of credibility.</li>
<li><strong>Develop a skin as thick as a Rhino</strong>: you will be disappointed when others don’t follow your lead and use the contacts or information without acknowledgement. And remember 90% of people online are lurkers so will not go public with their thanks.</li>
</ol>
<h2>And finally</h2>
<p>To prove that this is a reciprocal situation. In August I attended an Improvisation event in Oxford. It wasn’t on my radar but Nancy White had posted a comment about it so based on her recommendation I decided to attend: As a Quid pro Quo <a href="http://www.knowledgeetal.com/?p=1906">I wrote up my experiences</a> for the greater KM4Dev community.</p>
<p>If you want good reading on collaboration, Martin and Luis Suarez have been exchanging comments on a fascinating blog post from Luis: “<a href="http://www.elsua.net/2016/12/07/stop-blaming-the-tools-when-collaboration-fails/">Stop blaming the tools when collaboration fails”</a>.</p>
</div>Three varied (and I hope interesting) thought piecestag:www.km4dev.org,2016-10-25:2672907:BlogPost:1017752016-10-25T14:05:28.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>A recent email exchange with Eva reminded me that I have not been updating this space with some of the relevant blogs I've written <span class="font-size-2">over</span> the past few months. Rather than reproduce them in full here's three of the highlights with links in case you are interested:</p>
<h1 class="entry-title"><span class="font-size-2"><strong><a href="http://www.knowledgeetal.com/?p=1951" target="_blank">“Anytime, anywhere, any device”: Working smarter in a knowledge…</a></strong></span></h1>
<p>A recent email exchange with Eva reminded me that I have not been updating this space with some of the relevant blogs I've written <span class="font-size-2">over</span> the past few months. Rather than reproduce them in full here's three of the highlights with links in case you are interested:</p>
<h1 class="entry-title"><span class="font-size-2"><strong><a href="http://www.knowledgeetal.com/?p=1951" target="_blank">“Anytime, anywhere, any device”: Working smarter in a knowledge world</a></strong></span></h1>
<p><span class="font-size-2"><em>This draws on a SmartWorking Summit I attended which looked at the working environment of the future and how the role of Knowledge Workers needs to adapt to a changing world.</em> <br/></span></p>
<h1 class="entry-title"><span class="font-size-2"><a href="http://www.knowledgeetal.com/?p=1923" target="_blank">A case for raising ISO standards: an emerging KM driver</a></span></h1>
<p><em><span class="font-size-2">This piece seeks to raise awareness of the moves by the International Standards Organisation (ISO) to establish a set of Knowledge Management Standards. In it I suggest that the adoption of such standards has the potential to become a game changer for Knowledge Management professionals providing a clear rationale for future KM Programs.</span></em></p>
<h1 class="entry-title"><span class="font-size-2"><a href="http://www.knowledgeetal.com/?p=1906" target="_blank">Improvising in Oxford: techniques to change mindsets</a></span></h1>
<p><em><span class="font-size-2">After getting a 'tip off' from Nancy White I spent 2 days in Oxford with the Improv community learning / relearning many techniques and seeing how they might be applied in a KM environment. In this article I share some of those techniques and my reflections on the role of Improvisation in getting people to change mindsets.</span></em></p>"Brexit, Bollywood and the need for Assisted Search"tag:www.km4dev.org,2016-06-03:2672907:BlogPost:985552016-06-03T13:09:44.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>I recently wrote a <a href="http://www.knowledgeetal.com/?p=1837" target="_blank">Blog Post </a> I think might be of use to members of KM4Dev dealing as it does with the challenges around finding stuff in organisations.</p>
<p>I hope its of use.</p>
<p></p>
<p>Paul</p>
<p>I recently wrote a <a href="http://www.knowledgeetal.com/?p=1837" target="_blank">Blog Post </a> I think might be of use to members of KM4Dev dealing as it does with the challenges around finding stuff in organisations.</p>
<p>I hope its of use.</p>
<p></p>
<p>Paul</p>A ‘newbie’s guide to Tweet Chat hosting (on Knowledge Capture & Retention)tag:www.km4dev.org,2016-03-04:2672907:BlogPost:950772016-03-04T12:19:27.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>I first worked in the City in 1972 as a summer intern in the cheque processing arm of Lloyds Bank Ltd. No typing, just machine minding!</p>
<p>15 years later I was sitting in the machine room of the Marriott Hotel in Jeddah faxing, over an encryted line, a confidential trip memo for my secretary to type up and distribute to selected directors. Laptops were only just appearing on the market and as for typing, Managers in those days didn’t. If you wanted to communicate confidential…</p>
<p>I first worked in the City in 1972 as a summer intern in the cheque processing arm of Lloyds Bank Ltd. No typing, just machine minding!</p>
<p>15 years later I was sitting in the machine room of the Marriott Hotel in Jeddah faxing, over an encryted line, a confidential trip memo for my secretary to type up and distribute to selected directors. Laptops were only just appearing on the market and as for typing, Managers in those days didn’t. If you wanted to communicate confidential information quickly it was the fax.</p>
<p>Fast forward to Thursday afternoon and I am about to host my first TweetChat some 44 years on from my first immersion in technology.</p>
<p>Think about it: I can’t see who I’m talking to; I don’t know who’s ‘listening’; I have little idea whether what I am going to ‘say’ will resonate with the audience: and I have to type at lightening speed. It feels like <em>‘drinking from the fire hydrant’</em> to boot!</p>
<p>But there are huge advantages: I can reach a global audience without leaving my Home Office; what I say will have a very long ‘tail’; and it forces me to articulate my thoughts in a very concise way to an audience who may not speak English as their 1st language.</p>
<p>I know from many conversations I’ve had recently that everyone is expected to be up to speed with new technologies and few get trained adequately to do so.</p>
<p>Here, with grateful thanks to Luis Suarez (@elsua), Ana Neves (@SocialNowEvent) and Ana Aguilar-Corney (@aguilarinteriors) who provided the wise words and tips I show below, is how I went about it.</p>
<h2>Set up</h2>
<ul>
<li>Use <a href="http://www.tchat.io/" target="_blank" rel="noreferrer" shape="rect">http://www.tchat.io/</a> to handle the chat. Load that on the browser and forget about everything else.</li>
<li>Focus on the tweet chat for the entire time, even if it looks like things may be a bit slow with tweets coming through, don’t go elsewhere. That way you are free of interruptions and focused on the chat.</li>
<li>Have a look into the questions of the tweet chat ahead of time, and write some potential answers ahead of time that would fit in tweets, within the 140 character limit. That way when the answers come in you just have to copy and paste and focus on what people tweet for potential responses, faves, RTs. etc. etc.</li>
<li>As you see tweets coming through, don’t think about responding to them all. Think about peppering out the interactions: some responses, some RTs, some faves, to balance your interactions without demanding you to type too much, so you can focus on the conversations themselves.</li>
<li>Enjoy the tweet chat under the notion you won’t be able to read and respond to everything while the chat lasts and that’s just fine! You can always come back at a later time if you feel you’d need to. Enjoy the flow as if you were reading a fast paced news tracker skimming through and stopping where you feel you can and want to contribute.</li>
<li>If you are going to refer people to blog posts or articles make sure you condense the URL’s as you ‘cut and paste’ into your Tweets.</li>
<li>Establish a live back channel with the facilitator while you are conducting the chat.</li>
<li>Be clear about who is performing what role and ensure someone is producing a Storify of the event that can be circulated later.</li>
<li>Don’t be afraid to let the virtual ‘silence’ hang.</li>
</ul>
<h2>Conduct</h2>
<p>So armed with the above and a set of thoughts for three questions off I went.</p>
<p>And if you are up for reading an account of how it went go to the Storify Account of the discussion which is <a href="https://storify.com/SocialNowEvent/socialnow-tweetchat-accessing-critical-knowledge-w?utm_campaign=website&utm_source=email&utm_medium=emailhttp://" target="_blank">here</a></p>
<p><img class="alignleft size-medium wp-image-1784" src="http://www.knowledgeetal.com/wp-content/uploads/2016/03/Screen-Shot-2016-03-03-at-07.59.06-300x290.png" alt="Screen Shot 2016-03-03 at 07.59.06" width="300" height="290"/></p>
<h2>And finally</h2>
<p>The hour (the optimum time) flew by. Armed with the checklist above it was plain sailing. It did however reinforce the veracity of the ratio I use for physical workshops namely 3-4 x times preparation vs. the length of the event. I spent 3 hours on potential answers and it paid off.</p>
<p>Would I do it again? Yes tomorrow provided there is a clear mandate and set of questions to be addressed.</p>How to become better informed and smarter: from lessons identified to lessons learnedtag:www.km4dev.org,2014-09-30:2672907:BlogPost:827072014-09-30T16:45:02.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Most organisations go down the Knowledge Capture route – they create buckets (increasingly in SharePoint) to store what they have captured to make sure that the best knowledge is available when a bid, a presentation or a decision is to be made. And that’s fine as far as it goes. Rarely do organisations add on the Knowledge Harvesting step.</p>
<p>This post examines the how and the why:…</p>
<p>Most organisations go down the Knowledge Capture route – they create buckets (increasingly in SharePoint) to store what they have captured to make sure that the best knowledge is available when a bid, a presentation or a decision is to be made. And that’s fine as far as it goes. Rarely do organisations add on the Knowledge Harvesting step.</p>
<p>This post examines the how and the why: <a href="http://www.knowledgeetal.com/?p=1198" target="_blank">http://www.knowledgeetal.com/?p=1198</a></p>
<p></p>Are charities doing more harm than good by using images and stories of vulnerable children? From a knowledge cafe discussion at Plan-UK.tag:www.km4dev.org,2012-12-14:2672907:BlogPost:626322012-12-14T15:11:15.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>I went to a very interesting event on Wednesday evening on a subject that touches everyone in the development and charitable sectors. My comments can be found here: <a href="http://knowledge-manager.sparknow.net/post/37908355860/a-bold-discussion-on-the-3rd-sectors-use-of-childrens">http://knowledge-manager.sparknow.net/post/37908355860/a-bold-discussion-on-the-3rd-sectors-use-of-childrens</a></p>
<p>I went to a very interesting event on Wednesday evening on a subject that touches everyone in the development and charitable sectors. My comments can be found here: <a href="http://knowledge-manager.sparknow.net/post/37908355860/a-bold-discussion-on-the-3rd-sectors-use-of-childrens">http://knowledge-manager.sparknow.net/post/37908355860/a-bold-discussion-on-the-3rd-sectors-use-of-childrens</a></p>Closing exercise at KMUK 2012: 'getting wet in the shallow end'tag:www.km4dev.org,2012-07-08:2672907:BlogPost:561232012-07-08T19:35:49.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>In case this helps others, here's a blog about how I closed KMUK 2012.</p>
<p><a href="http://knowledge-manager.sparknow.net/post/26485358784/getting-wet-in-the-shallow-end" target="_blank">http://knowledge-manager.sparknow.net/post/26485358784/getting-wet-in-the-shallow-end</a></p>
<p>I hope its of use?</p>
<p>Paul</p>
<p></p>
<p>In case this helps others, here's a blog about how I closed KMUK 2012.</p>
<p><a href="http://knowledge-manager.sparknow.net/post/26485358784/getting-wet-in-the-shallow-end" target="_blank">http://knowledge-manager.sparknow.net/post/26485358784/getting-wet-in-the-shallow-end</a></p>
<p>I hope its of use?</p>
<p>Paul</p>
<p></p>'taking the plunge'tag:www.km4dev.org,2012-06-18:2672907:BlogPost:560432012-06-18T08:32:09.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Here's an account of the <a href="http://knowledge-manager.sparknow.net/post/25352917273/taking-the-plunge-at-kmuk12" target="_blank">swimming pool icebreaker exercise</a> I used to launch KMUK 2012.</p>
<p>Here's an account of the <a href="http://knowledge-manager.sparknow.net/post/25352917273/taking-the-plunge-at-kmuk12" target="_blank">swimming pool icebreaker exercise</a> I used to launch KMUK 2012.</p>Olympics, KM and the Mexican Wavetag:www.km4dev.org,2012-06-10:2672907:BlogPost:554162012-06-10T15:15:05.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><span class="share-body">Ambassador, Decathalete and Cox. Some of the 'Olympic' roles speakers at next week's <a href="http://www.km-uk.co.uk/" target="_blank">KMUK</a> conference saw themselves as performing in their businesses.</span></p>
<p><span class="share-body">Check out this blog for more insights: <a href="http://knowledge-manager.sparknow.net/post/24740760261/olympics-km-and-the-mexican-wave" target="_blank">Olympics, KM and the Mexican Wave.</a><br/></span></p>
<p></p>
<p><span class="share-body">Ambassador, Decathalete and Cox. Some of the 'Olympic' roles speakers at next week's <a href="http://www.km-uk.co.uk/" target="_blank">KMUK</a> conference saw themselves as performing in their businesses.</span></p>
<p><span class="share-body">Check out this blog for more insights: <a href="http://knowledge-manager.sparknow.net/post/24740760261/olympics-km-and-the-mexican-wave" target="_blank">Olympics, KM and the Mexican Wave.</a><br/></span></p>
<p></p>story collectors guide: renewed momentumtag:www.km4dev.org,2012-06-07:2672907:BlogPost:552792012-06-07T07:08:32.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>A few weeks ago in Bogota I met a team from the International Center for Tropical Agriculture (CIAT) to discuss the timetable for completing the <a href="http://ciatcapacity.cgiar.org/en/2011/08/pocket-guide-story-collecting/" target="_blank">story collectors guide</a> first conceived during the second half of 2011.</p>
<p><br/>Check out <a href="http://ciatcapacity.cgiar.org/en/category/knowledge-management/" target="_blank">CIAT's blog</a> on the subject.</p>
<p></p>
<p>A few weeks ago in Bogota I met a team from the International Center for Tropical Agriculture (CIAT) to discuss the timetable for completing the <a href="http://ciatcapacity.cgiar.org/en/2011/08/pocket-guide-story-collecting/" target="_blank">story collectors guide</a> first conceived during the second half of 2011.</p>
<p><br/>Check out <a href="http://ciatcapacity.cgiar.org/en/category/knowledge-management/" target="_blank">CIAT's blog</a> on the subject.</p>
<p></p>'I cried for an hour...'tag:www.km4dev.org,2012-05-21:2672907:BlogPost:548212012-05-21T16:22:32.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><a href="http://knowledge-manager.sparknow.net/post/23472004477/i-cried-for-an-hour" target="_blank">My observations</a> from 5th Knowledge Management & Organizational Learning Summit Bogota. </p>
<p></p>
<p><a href="http://knowledge-manager.sparknow.net/post/23472004477/i-cried-for-an-hour" target="_blank">My observations</a> from 5th Knowledge Management & Organizational Learning Summit Bogota. </p>
<p></p>short questions that say a lottag:www.km4dev.org,2012-05-14:2672907:BlogPost:545242012-05-14T17:35:22.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><br></br>One technique Sparknow uses when trying to understand how information and knowledge flows in and around an organization is to ask a set of short simple ‘vox pop’ questions. They are short questions, the answers to which are usually very insightful. <br></br><br></br>I am going to be asking a few in Colombia this week and would like to widen the net to include the KM4Dev community. If you are interested in joining in please post a comment here: …</p>
<p><br/>One technique Sparknow uses when trying to understand how information and knowledge flows in and around an organization is to ask a set of short simple ‘vox pop’ questions. They are short questions, the answers to which are usually very insightful. <br/><br/>I am going to be asking a few in Colombia this week and would like to widen the net to include the KM4Dev community. If you are interested in joining in please post a comment here: <a href="http://ning.it/L35i9m">http://ning.it/L35i9m</a></p>Sparknow offers seven (a magical, storied number) lessons about organizational storytelling.tag:www.km4dev.org,2012-05-01:2672907:BlogPost:544002012-05-01T06:52:30.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><span class="share-body">Worth taking a look at Carol & Victoria's excellent blog.</span></p>
<p><span class="share-body"><a href="http://stories-and-organizations.sparknow.net/post/21846149742">http://stories-and-organizations.sparknow.net/post/21846149742</a></span></p>
<p><span class="share-body">Worth taking a look at Carol & Victoria's excellent blog.</span></p>
<p><span class="share-body"><a href="http://stories-and-organizations.sparknow.net/post/21846149742">http://stories-and-organizations.sparknow.net/post/21846149742</a></span></p>km I an old wine in a new bottle?tag:www.km4dev.org,2012-04-16:2672907:BlogPost:540492012-04-16T07:00:00.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>'......is this KM a new Fad, old wine in new bottles or is it a real contribution to your management thinking? It seems to me I am getting mixed signals…' </p>
<p>A question posed by one of the participants following a speech I made in Khartoum a couple of weeks ago. Read on to see how I replied</p>
<p><a href="http://stories-and-organizations.sparknow.net/post/20968044094" target="_blank">http://stories-and-organizations.sparknow.net/post/20968044094</a></p>
<p></p>
<p></p>
<p>'......is this KM a new Fad, old wine in new bottles or is it a real contribution to your management thinking? It seems to me I am getting mixed signals…' </p>
<p>A question posed by one of the participants following a speech I made in Khartoum a couple of weeks ago. Read on to see how I replied</p>
<p><a href="http://stories-and-organizations.sparknow.net/post/20968044094" target="_blank">http://stories-and-organizations.sparknow.net/post/20968044094</a></p>
<p></p>
<p></p>'...it can be quite lonely at times': postcard from Henleytag:www.km4dev.org,2012-03-15:2672907:BlogPost:528962012-03-15T23:55:15.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Putting learning at the heart of the organisation: the theme of the 12th Henley KM forum. I was there running a Sparknow timeline exhibit, here's the blog - <a href="http://ning.it/wlmCNb">http://ning.it/wlmCNb</a></p>
<p>Putting learning at the heart of the organisation: the theme of the 12th Henley KM forum. I was there running a Sparknow timeline exhibit, here's the blog - <a href="http://ning.it/wlmCNb">http://ning.it/wlmCNb</a></p>using postcards to Sudan for a post event evaluationtag:www.km4dev.org,2012-03-06:2672907:BlogPost:526652012-03-06T11:08:53.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>I attended the inaugural Knowledge Management Capacity Development in Africa event held in Khartoum back in Janury.</p>
<p>As part of the follow up to that event the conference chair and organiser Dr Gada Kadoda decided to use a postcard as a way of capturing some of the delegates perceptions. It showed a picture of some of the delegates on the steps of Freedom Hall Khartoum and an invitation on the reverse to submit comments and reflections.</p>
<p>What follows is her candid account of how…</p>
<p>I attended the inaugural Knowledge Management Capacity Development in Africa event held in Khartoum back in Janury.</p>
<p>As part of the follow up to that event the conference chair and organiser Dr Gada Kadoda decided to use a postcard as a way of capturing some of the delegates perceptions. It showed a picture of some of the delegates on the steps of Freedom Hall Khartoum and an invitation on the reverse to submit comments and reflections.</p>
<p>What follows is her candid account of how the exercise went and the postcards used as prompts throughout the evaluation session which was held in Khartoum on February 25th.</p>
<p>In due course I will publish something on how Sparknow used postcards at last week’s Henley KM Forum and invite Victoria Ward who pioneered the use of this technique in Sparknow to post her reflections.</p>
<p>Here's the link to Dr Kadoda's blog: <a href="http://stories-and-organizations.sparknow.net/post/18840963612" target="_blank">http://stories-and-organizations.sparknow.net/post/18840963612</a></p>
<p></p>Sudan Stories: rapid reflections on KMCA 2012tag:www.km4dev.org,2012-01-17:2672907:BlogPost:515812012-01-17T10:24:45.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<div id="wrapper"><div id="content"><a href="http://stories-and-organizations.sparknow.net/post/15627949135#disqus_thread" target="_blank">Its 3.30am and I am sitting at Khartoum airport waiting for the flight back to Heathrow at the end of one of the most exacting yet rewarding weeks I’ve had in over 35 years of working across many continents.</a><div class="post"><div class="copy"><p></p>
<p>Sudan challenges you: its people are warm, inquistive with an insatiable desire to learn. And yet time…</p>
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<div id="wrapper"><div id="content"><a href="http://stories-and-organizations.sparknow.net/post/15627949135#disqus_thread" target="_blank">Its 3.30am and I am sitting at Khartoum airport waiting for the flight back to Heathrow at the end of one of the most exacting yet rewarding weeks I’ve had in over 35 years of working across many continents.</a><div class="post"><div class="copy"><p></p>
<p>Sudan challenges you: its people are warm, inquistive with an insatiable desire to learn. And yet time management is a work in progress and the ubiquitous presence of officialdom and the ongoing sanctions a significant drain on effectiveness and enthusiasm.</p>
<p>Despite these constraints the young are vibrant, highly intelligent and moved to laughter and song with little prompting. The society is very oral; stories are the currency of communication. External opinion is highly sought after and there is a work ethic that is both surprising and refreshing. By way of illustration:</p>
<blockquote><p>It’s 5.45pm on the first day of Knowledge Management Capacity in Africa 2012 conference held in the Friendship Hall Khartoum. This inaugural event on Knowledge Management which kicked off at 8am has attracted over 500 delegates and nearly 50 international participants though I am the sole European. The timing has gone awry by some distance.</p>
<p>I get to my feet to begin my presentation entitled “missions and knowledge production” and having summoned water bottles and moved everyone around, ask the assembled throng in the Omduran Room what they want to do. <img src="http://media.tumblr.com/tumblr_lxlj8takcY1qcsgne.jpg"/></p>
<p>By a unanimous show of hands they indicate a desire to continue and we ultimately finish at 7pm in time for a Knowledge Cafe.</p>
<p>The audience listens attentively and I get a lot of positive feedback.</p>
<p>At the Knowledge Cafe I lead a ‘table’ of young Sudanese women who are keeping up the pace. The session eventually ends at 8.30pm some 12 hours after the day began. It is an indication of things to come over the following two days (and nights).</p>
</blockquote>
<p>The Conference Chair Gada Kadoda, a woman of astonishing capacity and vision, has assembled an impressive array of speakers and presentations: from Washington to Malaysia via the UK with a big representation from Africa. I have two presentations to give and as it transpires to facilitate the closing conference session on Saturday morning before a caravan of minibuses sets off in search of the Sudanese Pyramids. </p>
<p>Over the next week or so I will be drawing on some of the conversations and highlighting examples of knowledge at work in Africa; for now here are some high level thoughts after 3 days of the conference.</p>
<ul>
<li>Technology I the ongoing sanctions means that some of the essential foundations for a dynamic knowledge society are absent. Software and hardware are in plentiful supply but access to the latest upgrades are restricted and effective support is difficult to come by even though maintance is included in the original purchase.</li>
<li>e-commerce is constrained by the lack of an effective payment platform such as PayPal which is restricted. While the new regulators can plan for a time when the situation returns to normality by setting up the distribution network now, it means they are unable to encourage the growth of an industry that would facilitate a faster move towards a knowledge based economy. To illustrate the importance of e-commerce, figures just released show that over 30% of all purchases over the holiday period in the US were conducted online.</li>
<li>Communications I the size of Sudan makes the laying of cable impractical; cell phone usage represents a high percentage of the communications media and some 22 million people have mobile devices (over 2/3 of the population). </li>
<li>Knowledge (and information) sharing I ‘my data is my soul’ is a phrase oft repeated. It illustrates more than any other the challenges organisations face in encouraging professionals to part with what they know.</li>
<li>Knowledge Management I is a discipline that’s attracting interest yet their are a fair share of cynics especially among those who seek substantive method and measurement. A number of prominent organizations have initiatives in train and like the citiens of many developing countries certification programmes are highly sought after. The term remains a deterrent for some and Knowledge Sharing was more readily endorsed.</li>
<li>Collaboration I group work is an accepted part of the culture and there is no reluctance to act as the spokesperson for the group or in expressing ideas and opinions. Most people have a Facebook account of sorts yet few have heard of TripAdvisor!</li>
<li>Food I plays a huge role in lubricating tongues. But everyone sits down at the first opportunity which tends to restrict conversation to those in the immediate circle.</li>
<li>Stories travel I in the past the travellers (or Bedouin) were the custodians of stories, today that role is being increasing filled by online connectivity which places an emphasis on effective means of collection, storage and dissemination.</li>
</ul>
<p>I had the pleasure of working alongside/talking to a number of Sudanese graduates and undergraduates a number of whom presented papers on Wednesday. Two in particular interested me: one was about a process of measuring the effectiveness of km in a private company; the other an annual attempt at knowledge transfer by the students to rural areas in which they’d identified and engaged with a local stakeholder who became their voice and ears.</p>
<p>Perhaps though the highlight was interacting with so many people for whom the sharing of knowledge is critical for survival; where information that stays in someone’s head or laptop might save lives; where different techniques are needed to get the stakeholder buyin and ensure sustainability.</p>
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</div>Khartoum calls: KM in Africatag:www.km4dev.org,2011-12-30:2672907:BlogPost:506422011-12-30T10:06:28.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<div><div><span style="text-decoration: underline;"><a href="http://stories-and-organizations.sparknow.net/post/13826719101" target="_blank">By a stroke of serendipity (a meeting with one of the speakers while he was in London) I am going back to Khartoum early in the New Year</a></span> to participate in an event run by University of Khartoum styled “<a href="http://www.kmca2012.net/" target="_blank">Knowledge Management Capacity in Africa</a>”.<div class="post"><div class="copy"><p>It…</p>
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<div><div><span style="text-decoration: underline;"><a href="http://stories-and-organizations.sparknow.net/post/13826719101" target="_blank">By a stroke of serendipity (a meeting with one of the speakers while he was in London) I am going back to Khartoum early in the New Year</a></span> to participate in an event run by University of Khartoum styled “<a href="http://www.kmca2012.net/" target="_blank">Knowledge Management Capacity in Africa</a>”.<div class="post"><div class="copy"><p>It promises to be an interesting event since unlike last year’s mission to Khartoum, Nyala and El Fashar I will be based in one centre for the week. Also the list of practitioners and speakers is very heavily weighted in favour of the African continent and I think I am the sole European representative. An honour indeed!</p>
<p>I’ve been asked to focus on Missions and Knowledge production. Here’s a taster from the abstract I’ve written for the event:</p>
<blockquote><p>Missions are one of the key ways any development bank or agency can collect, disseminate and synthesize knowledge but the opportunities to do so are often overlooked or wasted.</p>
<p>Most of the processes are focused on producing a report (back to the office report- BTOR), managing risks and making decisions yet every component can be adjusted and fine-tuned or used in more than one way.</p>
</blockquote>
<p></p>
<p>Oh and this time (by way of an example of knowledge transfer from a previous mission) I am going to remember to take nice new shiny dollar bills and not my credit card.</p>
<p><a target="_self" href="http://storage.ning.com/topology/rest/1.0/file/get/1560705547?profile=original"><img class="align-center" src="http://storage.ning.com/topology/rest/1.0/file/get/1560705547?profile=original" width="481"/></a></p>
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</div>can cultural assets stimulate innovation: observations from ECCI XII in Farotag:www.km4dev.org,2011-09-27:2672907:BlogPost:425412011-09-27T16:30:00.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><a href="http://stories-and-organizations.sparknow.net/post/10516265152" target="_blank">knowledge & innovation: can cultural assets stimulate innovation?</a></p>
<p>This was an interesting event made more special by a conversation over dinner with <a href="http://stories-and-organizations.sparknow.net/tagged/Mihaly_Csikszentmihalyi">Mihaly Csikszentmihalyi</a> the thinker behind many of Sparknow's early direction on flow.</p>
<p>I hope my observations and illustrations of how Pringle…</p>
<p><a href="http://stories-and-organizations.sparknow.net/post/10516265152" target="_blank">knowledge & innovation: can cultural assets stimulate innovation?</a></p>
<p>This was an interesting event made more special by a conversation over dinner with <a href="http://stories-and-organizations.sparknow.net/tagged/Mihaly_Csikszentmihalyi">Mihaly Csikszentmihalyi</a> the thinker behind many of Sparknow's early direction on flow.</p>
<p>I hope my observations and illustrations of how Pringle have used objects and archives to stimulate design are of interest to the KM4 Dev community.</p>
<p> </p>pocket guide to story collecting I Helping International Centre for Tropical Agriculture capture stories from missionstag:www.km4dev.org,2011-09-01:2672907:BlogPost:367302011-09-01T11:00:00.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Oftentimes we get approached to help with pieces of work/advice that fulfill more than one of Sparknow’s founding principles in this case, work that travels; work that benefits the global community.</p>
<p>This blog <a href="http://stories-and-organizations.sparknow.net/post/962463040" target="_blank"></a><a href="http://stories-and-organizations.sparknow.net/post/9624630402" target="_blank">pocket guide to story collecting</a> complements one written by Simone Staiger Rivas in which she…</p>
<p>Oftentimes we get approached to help with pieces of work/advice that fulfill more than one of Sparknow’s founding principles in this case, work that travels; work that benefits the global community.</p>
<p>This blog <a href="http://stories-and-organizations.sparknow.net/post/962463040" target="_blank"></a><a href="http://stories-and-organizations.sparknow.net/post/9624630402" target="_blank">pocket guide to story collecting</a> complements one written by Simone Staiger Rivas in which she talks about the 'handy little pocket guide....' and how it will benefit CIAT.</p>
<p> </p>
<p> </p>how to develop strategies that people engage with I two prominent CIO's tell their storiestag:www.km4dev.org,2011-08-24:2672907:BlogPost:308902011-08-24T11:02:13.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p><a href="http://stories-and-organizations.sparknow.net/post/9297668411" target="_blank">Using stories and km to develop strategies</a></p>
<p>see how one CIO has taken the concept of user profiling a stage further by demonstrating how a new joiner might be inducted into the business and the technology needed in support of his vision of the future.</p>
<p><a href="http://stories-and-organizations.sparknow.net/post/9297668411" target="_blank">Using stories and km to develop strategies</a></p>
<p>see how one CIO has taken the concept of user profiling a stage further by demonstrating how a new joiner might be inducted into the business and the technology needed in support of his vision of the future.</p>knowledge tours = knowledge transfer (understanding puffins and olefins)tag:www.km4dev.org,2011-08-16:2672907:BlogPost:307542011-08-16T21:14:51.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<h6 class="uiStreamMessage"><span class="messageBody">What have Lundy Puffins and Paulsboro Oil Refinery got to do with knowledge transfer? Interested, read on.<br/><a href="http://stories-and-organizations.sparknow.net/post/8996192024" rel="nofollow" target="_blank">http://stories-and-organizations.sparknow.net/post/8996192024</a></span></h6>
<h6 class="uiStreamMessage"><span class="messageBody">What have Lundy Puffins and Paulsboro Oil Refinery got to do with knowledge transfer? Interested, read on.<br/><a href="http://stories-and-organizations.sparknow.net/post/8996192024" rel="nofollow" target="_blank">http://stories-and-organizations.sparknow.net/post/8996192024</a></span></h6>using cultural assets to stimulate innovationtag:www.km4dev.org,2011-08-13:2672907:BlogPost:303952011-08-13T09:00:00.000ZPaul J Corneyhttp://www.km4dev.org/profile/PaulJCorney
<p>Latest <a href="http://stories-and-organizations.sparknow.net/" target="_blank"></a><a href="http://stories-and-organizations.sparknow.net/" target="_blank">Sparknow blog</a> blog featuring great examples of knowledge transfer from Barings, Pringle, Reuters and Standard Chartered. Produced in advance of an EU event in Faro at which I will be speaking next month.</p>
<p>Latest <a href="http://stories-and-organizations.sparknow.net/" target="_blank"></a><a href="http://stories-and-organizations.sparknow.net/" target="_blank">Sparknow blog</a> blog featuring great examples of knowledge transfer from Barings, Pringle, Reuters and Standard Chartered. Produced in advance of an EU event in Faro at which I will be speaking next month.</p>