UNFCCC looking for a Knowledge Management Officer (P-3)

UNFCCC is looking for a Knowledge Management Officer in Bonn, Germany. The last date for application is October 23, 2010.

Knowledge Management Officer, P-3
UN Framework Convention on Climate Change
Location: Bonn, Germany

The United Nations Framework Convention on Climate Change (UNFCCC) is the focus of the political process to address Climate Change. The Convention secretariat supports the Convention and its Kyoto Protocol by a range of activities, including substantive and organizational support to meetings of the Parties.

The Information Services (IS) Programme ensures that Information and Knowledge Management (KM) and Communications and Media Relations (CMR) services are in place to assist Parties and the UNFCCC secretariat in managing and disseminating information. The IS Programme works collaboratively with the Information Technology Services (ITS) Programme in the design and deployment of systems serving all UNFCCC secretariat staff, and external users as appropriate.

Responsibilities

Under the general supervision of the Chief, Knowledge Management Unit, the incumbent provides recommendations on Secretariat standards and guidelines for each category of data and information in numerous major systems and integrated databases. In particular the incumbent will:

1. Develop detailed functional and other system specifications for new technologies, tools, and methods used to capture, manage, store, preserve and deliver content across the organization Research, analyze and evaluate new technologies and make recommendations for their deployment by the ITS; participate in writing reports and papers on systems-related topics, system requirements, knowledge and information management strategies, etc.

2. Lead and manage projects to build an integrated information repository (Enterprise Content Management system) to exchange, organize, store, retrieve and make available data, records, information and Secretariat expertise to Parties and other organizations. Provide expert advice regarding functional and system specifications for development projects by ITS within the context of the Enterprise Content Management or other secretariat-wide systems.

3. Provide specialized advice to users, analyzing user requirements and translating these into specifications for current or new applications; determine system integration and linkage issues for discussion with ITS and concerned programmes. Identify new possibilities for effective data sharing and ways to incorporate them into the Secretariat knowledge management strategy and systems. Prepare and provide reports on standards and guidelines for each category of data and information. Develop and maintain documentation on the Secretariat information architecture.

4. Maintain, upgrade or enhance existing and/or new Knowledge Management policy, procedures or systems including: Data Portal, Library, and Intranet and records management; troubleshoot and provide continuing user support, to include solving difficult problems; advice on the use of new techniques; monitor transactions to measure performance and continued effectiveness of assigned systems.

5. Organize and perform unit and integrated testing; design and utilize test bases; assist in user acceptance testing. Develop technical and functional specifications from a knowledge management perspective for all new Secretariat-wide systems.

6. Provide guidance to, or supervise, new/junior staff, consultants, etc. Develop training materials, operating and user manuals; train staff in assigned systems.
Requirements

• University degree in Information Science, Computer or Information Systems or related field. Specialized training in knowledge management is an asset.
• At least five (5) years of directly related experience at the national or international level in the public or private sector.
• Experience in information design, IBM FileNet, taxonomy development, MS Sharepoint site governance and content administration; familiarity with workflow tools and techniques, including strong workflow process documentation skills.
• Fluency in spoken and written English. Knowledge of a second UN language is an advantage; knowledge of German is an asset.

Evaluation criteria

Professionalism:
• Strong theoretical background and substantial experience in knowledge and information management/information technology, particularly in systems analysis and programming;
• Strong analytical and problem-solving skills, to include proficiency in the design, development and implementation of systems of moderate size/complexity;
• Ability to independently manage system development projects and develop innovative approaches to resolve a wide range of issues/problems; good knowledge of relevant internal policies, business activities and processes.

Client Orientation:
• Ability to identify and analyze clients' needs and develop appropriate technology to meet business requirements.

Commitment to Continuous Learning:
• Willingness to keep abreast of new developments in the fields of information technology and knowledge management.

Communications:
• Strong communication skills (spoken and written), including the ability to effectively prepare specifications and other written reports and documentation in a clear, concise style.

Planning and Organizing:
• Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines.

Teamwork:
• Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.