Knowledge Management improves organisational processes, e.g marketing, manufacturing, accounting, engineering and public relations in the following ways: 

Impact on process effectiveness; by using the most suitable processes and making the best possible decision.

Impact on process…

hi!

May I please get the clarification on "phase 4: Evaluation of business value, on the 10 steps of KM Road map... How must ROI account for both financial and competitive impacts of on the business?

I learned that ROI is the most common profitability ratio. It again serves two purposes, which are as follows,

1. providing statistical/ hard data to prove the impact of successful KM implementation.

2. It allows one to incrementally refine his/ her KM system design…