KM Business Analyst, Abt Associates - Bethesda, MD USA

Knowledge Management Business Analyst

Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top 20 global research firms and one of the top 40 international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.

Job Summary

The Knowledge Management (KM) Business Analyst will support the KM program as the liaison between the core KM team, and Abt’s business units, user communities and functional IT group. S/he will assist Knowledge Manager(s) in leading, directing and reviewing technical activities associated with delivering and managing knowledge systems and tools, including knowledge repositories, company intranet and library resources. S/he will support the effective use of Abt knowledge sharing tools across staff worldwide.

Key Responsibilities:

Works with business users to enhance use of tools, including configuration of SharePoint features

Delivers KM‐related technology training and awareness activities online, in print, and face‐to‐face where needed

Gathers, analyzes and reports on metrics, search logs and service tickets

Interfaces with stakeholders to identify, analyze and research business needs and user requirements

Creates documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, wireframes and presentations

Participates in development of knowledge tools and approaches; contributes to scoping & planning, designing, testing and delivery

Models best practices and knowledge sharing behaviors in the use of KM technologies

Skills and Prerequisites:

Minimum 3-5 years of experience in knowledge / information management

Bachelor’s degree

Familiarity and experience with Microsoft SharePoint 2010 / 2013 and search technologies

Strong understanding of KM principles and processes

Fluency in both legacy and Web‐based social networking applications

Able to elicit requirements from both business and IT objectives and needs

Fluency in critical thinking, structured analysis, and problem solving

Excellent listening, written and oral communication skills; skillful facilitator

Good collaboration, relationship‐building and customer support skills

Good business process re‐engineering and project management skills

Minimum Qualifications:
BA (3 – 5) years of experience OR MA/MBA (Entry Level) years of experience OR the equivalent combination of education and experience.

Application instructions: please apply online at: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=13121&company=AbtPROD&username=

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.