How to Use Key Performance Indicators in KM Initiatives by Patrick Lambe

Measuring and evaluating KM performance and impact can be used to serve a number of purposes. It can be used to:

  • Monitor implementations for progress compared to plans
  • Gather evidence of beneficial impact
  • Control the release of resources for new phases
  • Communicate with stakeholders and retain their support and involvement
  • Learn from past activity to feed into new plans

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Good post. I am finding that evaluating  the business value for any KM initiative to be essential. What I am discovering is that without a  firm understanding of what the stakeholders perceive to be of value it is very difficult to create and retain support. 




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