E-governance initiatives, heavily touted as the ICT revolution took off in the past decade, have generally not lived up to expectations or functioned as effectively as hoped by many citizens. A number of these initiatives famously drew in significant amounts of public funds but produced online systems that were difficult to use, over-priced and based on clunky back-end architectures. Many of those projects that did work were not so much examples of e-governance as “i-government”- through…