a global community
Which knowledge management strategy do you think is the best to use in a business driven organisation?
It depends on what sort of business you are running. Sometimes there is a need for highly codified knowledge, for example if you are running a call center and you want as much basic knowledge as possible about a product to be available in knowledge or data bases, so that customer service reps. can come up with a good, standard response quickly, whatever the request.
Other times, for example if you are working in a consulting company, whose people try to provide unique solutions to every problem, you need to manage more personalized, tacit knowledge that is difficult to codify. Customers will not pay a high price if they think they are just getting a standard product.
Tools can be very simple. For example, as Atul Gawande has shown, airline manufacturers and pilots or construction companies manage their sophisticated knowledge through use of checklists. Check out Atul Gawande's website to learn how he applied checklist techniques to improving surgery in hospitals all over the world.