All Blog Posts (509)

AI driven expertise & profiling: hype, hope or déjà vu?

May was a busy month. Apart from helping establish then launch a real estate and mortgage business (Bees Homes) I was in Lisboa for Social Now and London for KM Legal UK.

I attended both in the expectation of learning more about the onrush of Artificial Intelligence and its implications for the Knowledge Management profession.

Specifically, I wanted to see how the encouragingly styled Talent and Knowledge…


Added by Paul J Corney on June 7, 2017 at 9:18pm — No Comments

Case studies - local knowledge and capacity

Dear colleagues, 

As part of my ongoing research project I am looking for case studies that look into the construction of peace practices from a local knowledge and capacity perspective. The scholarly debates remain very conceptual, for which I am broadening my scope in search for hands-on experiences usually underlook in the academic literature. If any of you has recommendations or insights from your countries or fields  of work (preferrably in Latin America)  please refer…


Added by Aura Liliana López on June 5, 2017 at 11:27pm — No Comments

Perception, perspective, prospective

In trial-mode for my new methodology! So far I see a great learning curve from both facilitator and participants. Using the perspective versus prospective panels, allows for self-reflection and projection from current organizational scenarios towards a vision of better practice, enabling current…


Added by Aura Liliana López on June 5, 2017 at 11:12pm — No Comments

Harvesting from KM4Dev Seattle - Communities of Practice

This is just a quick share - nothing tidied up and wrapped with a bow yet. I just wanted to get something out quickly:

  • Our workshop wiki: …

Added by Nancy White on April 9, 2017 at 7:59pm — No Comments

Day 2 "K4D Global Partnership Conference" 4th April, Geneva 2017

Text by Melba Alvarez Pagella, IFAD. Twitter @Alvarez_Pagella

Photos, edition and coordiination by Cesar Robles, HELVETAS Swiss Intercooperation. Twitter @cesarroblesb

The second…


Added by Cesar Omar Robles Barragan on April 5, 2017 at 5:44pm — No Comments

KM4Dev Geneva 2017 - What a success!

Today we had a fascinating Open Space conference with a great turn out of members from the KM4Dev community. 

As you can see, many different topics were discussed and there was also much room for discussions between these breakout sessions. 

One of the discussions during the first session was on impacts and indicators - an especially interesting question considering the SDGs were designed without any real consideration of indicators. It…


Added by Leah de Haan on April 4, 2017 at 12:41am — 3 Comments

Day 1 of the 'Knowledge for Development Global Partnership Conference'

Text by Melba Alvarez Pagella, IFAD. Twitter @Alvarez_Pagella

Photos and edition by Cesar Robles, HELVETAS Swiss Intercooperation. Twitter @cesarroblesb

The Global K4D Conference…


Added by Cesar Omar Robles Barragan on April 4, 2017 at 12:30am — No Comments

Is Your Sales Team Equipped With Right Knowledge?

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even have. There are many factors that are not in control but the failure or success of a sales rep is mostly dependant on the level of preparedness and constant adaptation to the dynamic…


Added by Nancy Alexander on March 21, 2017 at 9:27am — No Comments

Knowledge Management on Slack

Knowledge Management with Slack

Added by Nancy Alexander on March 21, 2017 at 9:23am — No Comments

The Power of Postcards

Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards.  Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.

Here’s a few examples of how I have used it over the past few years:

To prompt future stories

Often at big events (especially the annual corporate 'show and tell') delegates…


Added by Paul J Corney on March 19, 2017 at 11:22am — No Comments

KM4dev Seattle workshop, April 6-7 DON'T FORGET TO REGISTER!

A quick reminder to register for the KM4Dev Seattle workshop! See Basic info and agenda overview below.


April 6-7, 2017

La Centilia Cultural Center at El Centro de la Raza, 2524 16th Avenue South Seattle, WA, USA

Cost: US$250.00 (includes both days of the workshop, morning and afternoon snacks... does not include airfare or hotel)

Registration link:…


Added by Lucie Lamoureux on March 16, 2017 at 12:30pm — No Comments

What is a technical knowledge base and why do you need (Customer Support Service) one?

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.

In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right…


Added by Nancy Alexander on March 16, 2017 at 7:50am — No Comments

Benefits of Knowledge Management and Self Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  

These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we…


Added by Nancy Alexander on March 14, 2017 at 7:08am — No Comments

Tuning in to University Campus Radio and Campus TV in Bangladesh

Tuning in to University Campus Radio and Campus TV in Bangladesh




We, the members of University of ------------------------ do establish and maintain University Campus Radio and Campus TV station as a campus organization and adopt this…


Added by AHM Bazlur Rahman on March 12, 2017 at 5:52pm — No Comments

Key KM4Dev events in 2017

Dear KM4Dev community members and visitors, we propose two key events in 2017. If you plan to participate on site or online, make sure to register, see detailed guidelines for each event!

2-3-4 April in Geneva 

Sunday a…


Added by Facilitator KM4Dev on March 10, 2017 at 3:00pm — No Comments

FSN Network Knowledge Management Task Force Newsletter - February 2017

Read the inaugural edition of the FSN Network Knowledge Management Task Force Newsletter - February 2017! It includes links to relevant resources and events, interviews with KM stars Nancy Dixon and Aaron Buchsbaum, and a narrated presentation on participatory facilitation.

Added by Holly Collins on February 15, 2017 at 10:59pm — No Comments

"You have the wrong passport": KM in Khartoum

I've been in Khartoum. I was there as President Trump announced the ban on travellers from 7 countries which included Sudan. The impact on morale (a week after the outgoing Obama administration had eased sanctions on the country) was palpable. Bans don't hit the powerful they hit ordinary people with families overseas or like many I spoke to who visit the US for work or research.

a week on "Managing Knowledge in a Connected World"

So it was a poignant backdrop to the week…


Added by Paul J Corney on February 9, 2017 at 12:16pm — No Comments

How Knowledge Management is important in an Organization?

What is knowledge Management?

It is an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies,…


Added by Nancy Alexander on February 3, 2017 at 10:22am — 1 Comment

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