All Blog Posts (502)

Is Your Sales Team Equipped With Right Knowledge?

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even have. There are many factors that are not in control but the failure or success of a sales rep is mostly dependant on the level of preparedness and constant adaptation to the dynamic…

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Added by Nancy Alexander on March 21, 2017 at 9:27am — No Comments

Knowledge Management on Slack

Knowledge Management with Slack

Added by Nancy Alexander on March 21, 2017 at 9:23am — No Comments

The Power of Postcards

Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards.  Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.

Here’s a few examples of how I have used it over the past few years:

To prompt future stories

Often at big events (especially the annual corporate 'show and tell') delegates…

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Added by Paul J Corney on March 19, 2017 at 11:22am — No Comments

KM4dev Seattle workshop, April 6-7 DON'T FORGET TO REGISTER!

A quick reminder to register for the KM4Dev Seattle workshop! See Basic info and agenda overview below.

BASIC INFO:

Dates:
April 6-7, 2017

Location:
La Centilia Cultural Center at El Centro de la Raza, 2524 16th Avenue South Seattle, WA, USA

Cost: US$250.00 (includes both days of the workshop, morning and afternoon snacks... does not include airfare or hotel)

Registration link:…

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Added by Lucie Lamoureux on March 16, 2017 at 12:30pm — No Comments

What is a technical knowledge base and why do you need (Customer Support Service) one?

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.

In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right…

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Added by Nancy Alexander on March 16, 2017 at 7:50am — No Comments

Benefits of Knowledge Management and Self Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  

These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we…

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Added by Nancy Alexander on March 14, 2017 at 7:08am — No Comments

Tuning in to University Campus Radio and Campus TV in Bangladesh

Tuning in to University Campus Radio and Campus TV in Bangladesh

Buet

 

PREAMBLE

We, the members of University of ------------------------ do establish and maintain University Campus Radio and Campus TV station as a campus organization and adopt this…

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Added by AHM Bazlur Rahman on March 12, 2017 at 5:52pm — No Comments

Key KM4Dev events in 2017

Dear KM4Dev community members and visitors, we propose two key events in 2017. If you plan to participate on site or online, make sure to register, see detailed guidelines for each event!

2-3-4 April in Geneva 

Sunday a…

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Added by Facilitator KM4Dev on March 10, 2017 at 3:00pm — No Comments

FSN Network Knowledge Management Task Force Newsletter - February 2017

Read the inaugural edition of the FSN Network Knowledge Management Task Force Newsletter - February 2017! It includes links to relevant resources and events, interviews with KM stars Nancy Dixon and Aaron Buchsbaum, and a narrated presentation on participatory facilitation.

Added by Holly Collins on February 15, 2017 at 10:59pm — No Comments

"You have the wrong passport": KM in Khartoum

I've been in Khartoum. I was there as President Trump announced the ban on travellers from 7 countries which included Sudan. The impact on morale (a week after the outgoing Obama administration had eased sanctions on the country) was palpable. Bans don't hit the powerful they hit ordinary people with families overseas or like many I spoke to who visit the US for work or research.

a week on "Managing Knowledge in a Connected World"

So it was a poignant backdrop to the week…

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Added by Paul J Corney on February 9, 2017 at 12:16pm — No Comments

How Knowledge Management is important in an Organization?

What is knowledge Management?

It is an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies,…

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Added by Nancy Alexander on February 3, 2017 at 10:22am — 1 Comment

Community%20Radio%20%26%20SDG1.pdf Journalism and the Sustainable Development Goals SDG Reporting for Community Radio: Engaging Community Media (Community Radio & Community TV) for  Achieving  Su…

Community%20Radio%20%26%20SDG1.pdf

Journalism and the Sustainable Development Goals



SDG Reporting for Community Radio:

Engaging Community Media

(Community Radio & Community TV) for  Achieving  Sustainable Development Goals  

in…

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Added by AHM Bazlur Rahman on January 2, 2017 at 11:00am — No Comments

New user here

Hello Everyone, i'm Scott new in the forum, i'm Web Designer & Works freelancer, Checkout my latest projects

Casio G Shock Watches UK Top 10 Tailors in Hong Kong Tips and Tricks in Hindi

Added by Scott UF on December 30, 2016 at 10:30am — No Comments

Managing networks and Working Out Loud: Collaboration and Knowledge Matchmaking skills

The world is shrinking. At any given moment I know where many of my friends and colleagues are. Technological footprints are heavy and long lasting.

This week for example I see that Arthur Shelley is in Moscow with Ron Young at KM Russia, Donald Clark is in Belfast picking up an award, Phil Hill is getting fit (ter) in Thailand, Patrick Lambe is having breakfast in Lisboa. Gregga Baxter and his wife are supporters of WaterHealth in India.

Through…

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Added by Paul J Corney on December 16, 2016 at 2:14pm — No Comments

Three varied (and I hope interesting) thought pieces

A recent email exchange with Eva reminded me that I have not been updating this space with some of the relevant blogs I've written over the past few months. Rather than reproduce them in full here's three of the highlights with links in case you are interested:

“Anytime, anywhere, any device”: Working smarter in a knowledge…

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Added by Paul J Corney on October 25, 2016 at 4:05pm — No Comments

#KM4Dev2016 events in Vienna visualized

Come and slideshow thru the recent events in Vienna around Knowledge Cities, Knowledge Republic, Knowledge Development Goals, Knowledge Agenda and the reinvigorated KM4Dev Core Group! Choose slideshow, relax and let yourself immerse...

Added by Peter J. Bury on October 25, 2016 at 10:30am — No Comments

Insights from the relaunched Sweetpotato Knowledge Portal

The Sweetpotato Knowledge Portal was relaunched on 15 February 2016. This article highlights our expectations of the portal, and the insights we have gained redesigning and relaunching the portal. …

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Added by Christine Bukania on October 24, 2016 at 3:08pm — No Comments

dissertation proposal writing

Doctoral Degree Requirements Credit and Residence Requirements. Individual program credit hour requirements are established by the student's academic program and must. Welcome to Durham StreetLights Who we are – Volunteers, mainly from churches in Durham. What we do – Care for people, help them to enjoy a safe evening out. Guidelines for Writing Dissertation Proposals. An excellent guide for writing dissertation proposals and dissertations is written. For example,…

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Added by jessica patel on October 21, 2016 at 11:05am — No Comments

KM4Dev at #KCWS2016

Follow and react on events thru #km4dev2016 across social media: https://tagboard.com/km4dev2016/search

Added by Peter J. Bury on October 13, 2016 at 12:00pm — No Comments

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