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Which knowledge management strategy do you think is the best to use in a business driven organisation?

 

 

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LINKING AND MATCHING BUSINESS STRATEGY INTO KNOWLEDGE STRATEGY

The following is my point of view on KM Strategy cited from my own article : MOBEE KNOWLEDGE KM STRATEGY - http://mobeeknowledge.ning.com/forum/topics/mobee-knowledge-km-stra... ,among others are : ……. In developing “KM Strategy” it depends entirely on how do we taxonomies KM itself. Our Mobee Knowledge as corporate developing KM Strategy based on our Human System Biology-based KM (HSBKM) model as the outcome of our KM taxonomy and then integrated further into our KM 2.0 Visual Map. ( visit our K-base http://delicious.com/mobeeknowledge/humansystembiology ,http://delicious.com/mobeeknowledge/knowledgemap and special emphasize on our “KM 2.0 Basic Visual Map - http://bit.ly/bTzgUz )

Our resulting KM Strategy covering four major strategies of KM. The first, is strategy in treating KM as an access mechanism that can be used across any management tool type in which we divide it into four themes : Basic Oriented - Planned Oriented - Techno Oriented – and Urgency Oriented types of Management tool. The second strategy is developing strategies of three types of learning domain : Human (Individual) Learning – Organizational Learning – and Machine (IT/ICT) Learning. The third strategy is developing Business Plan framework covering Vision-Mission-Goals-Objectives-Strategic & Action Planning. And the fourth is managing the main components of our Human System Biology-based KM model as follow : KM Tools covering IT/ICT, Web 1.0 and 2.0 incl. Social Media platforms – KM Process Framework covering Human (Tacit) Mind including Web 3.0, AI and/or Semantic Web – and KM Standards (KM Culture & Value) covering Codified / Explicit Knowledge or Organizational Tacit, Human Social Behavior, Organizational Culture (Learning Organization) ( visit http://mobeeknowledge.ning.com/forum/topics/mobee-knowledge-human-s ... and http://mobeeknowledge.ning.com/forum/topics/human-system-biology-hs ... )

Therefore, ‘Business Strategy’ had been included as within third strategy of KM strategy considering : …..Knowledge Management (KM) essentially is not management technique but behaving more as an access mechanisms that can be used across any management tool type such as Business Strategy, Total Quality Management, Learning Organization, Benchmarking, Process Classification Framework, Business Process Reengineering, Balanced Scorecard, Business Intelligence including Social Media 2.0 platforms etc. wherein each with their specific functions to be orchestrated under KM’s consciousness. So, here we put KM in incredibly broad meaning as subject with higher level than any other management tool type which is treated only as object ( http://www.scribd.com/doc/28696847/How-to-re-postulating-the-paradi ... and http://mobeeknowledge.ning.com/forum/topics/why-knowledge-managemen... )

Md Santo
Founder SNS http://mobeeknowledge.ning.com
Mary,

It depends on what sort of business you are running. Sometimes there is a need for highly codified knowledge, for example if you are running a call center and you want as much basic knowledge as possible about a product to be available in knowledge or data bases, so that customer service reps. can come up with a good, standard response quickly, whatever the request.

Other times, for example if you are working in a consulting company, whose people try to provide unique solutions to every problem, you need to manage more personalized, tacit knowledge that is difficult to codify. Customers will not pay a high price if they think they are just getting a standard product.

Tools can be very simple. For example, airline manufacturers and pilots or construction companies manage their sophisticated knowledge through use of checklists. Check out Atul Gawande's website to learn how he applied checklist techniques to improving surgery in hospitals all over the world.
http://gawande.com/the-checklist-manifesto

Best wishes,
John


John Gaynard said:
Mary,

It depends on what sort of business you are running. Sometimes there is a need for highly codified knowledge, for example if you are running a call center and you want as much basic knowledge as possible about a product to be available in knowledge or data bases, so that customer service reps. can come up with a good, standard response quickly, whatever the request.

Other times, for example if you are working in a consulting company, whose people try to provide unique solutions to every problem, you need to manage more personalized, tacit knowledge that is difficult to codify. Customers will not pay a high price if they think they are just getting a standard product.

Tools can be very simple. For example, as Atul Gawande has shown, airline manufacturers and pilots or construction companies manage their sophisticated knowledge through use of checklists. Check out Atul Gawande's website to learn how he applied checklist techniques to improving surgery in hospitals all over the world.
http://gawande.com/the-checklist-manifesto

Best wishes,
John

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