How to Use Key Performance Indicators in KM Initiatives by Patrick Lambe
Measuring and evaluating KM performance and impact can be used to serve a number of purposes. It can be used to:
- Monitor implementations for progress compared to plans
- Gather evidence of beneficial impact
- Control the release of resources for new phases
- Communicate with stakeholders and retain their support and involvement
- Learn from past activity to feed into new plans
Tags: Knowledge, Management
Views: 24
- Attachments:
-
-
How_to_use_KPIs_in_KM.doc, 514 KB
-
Replies to This Discussion
-
Permalink Reply by Regi Adams on
-
Good post. I am finding that evaluating the business value for any KM initiative to be essential. What I am discovering is that without a firm understanding of what the stakeholders perceive to be of value it is very difficult to create and retain support.
-
About
Videos
-
Added by OSIWA
-
A Toss in the Dark II (documentary)
Added by OSIWA
-
Added by OSIWA
-
A Toss in the Dark I (documentary)
Added by OSIWA
