Opening for Knowledge Management intern at FAO

The FAO Climate Change team is looking for a driven and talented individual for an internship based at FAO headquarters in Rome. The ideal candidate has a strong IT background, demonstrated communication skills and convincing KM interest to help maintain and improve two high-level FAO Collaborative Workspaces.

Qualifications:
• Advanced degree in knowledge management, information management, communications or related field
• Relevant Bachelor’s degree in combination of appropriate experience may be applicable in lieu of advanced degree

Competencies and Experience:
• Experience in production and/or promotion of online collaborative workspaces
• Experience in general with Enterprise Content Management Systems (ECMSs) from an adoption perspective
• Specific familiarity with SharePoint 2010 would be an asset
• Fluent in English (spoken, written); working knowledge of French and/or Spanish would be an asset
• Strong computer skills
• Ability to work with people of different national and cultural backgrounds
• Highly motivated and team-oriented person

Please send CV and short covering letter (max 500 words) to Cortney.Price@fao.org.

Main tasks:

1. User support

Act as initial entry point for workspace member help requests
Facilitate communication between workspace members and IT support
Propose and produce help materials (e.g. screencasts) in coordination with IT experts
Assist with management of workspace member lists/databases

2. User feedback

Collect and analyse user-experience feedback
Generate proposals for improvements (e.g. workspace modifications, revised support methods, enhanced communications, etc.)

3. Adoption promotion

Assist in designing methods to promote workspace adoption
Support workspace training sessions, both in person and in virtual meetings worldwide
Liaise with internal and experts to support promotion (e.g. email campaigns, printed publications, face-to-face meetings, workshops, etc.

4. Process documentation