Nancy Alexander
  • Female
  • Haryana
  • India
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  • Manuel Lorente
  • Olivier PIERARD
  • Erik Ferguson
  • Stephen Katz

Nancy Alexander's Discussions

KM and Benefits of Self Support Portal for Knowledge Sharing

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only…Continue

Started Mar 14

Best Knowledge Management Platform
2 Replies

Knobis.coContinue

Started this discussion. Last reply by Nancy Alexander Mar 16.

 

Nancy Alexander's Page

Latest Activity

Nancy Alexander posted blog posts
Mar 21
Nancy Alexander posted a blog post

What is a technical knowledge base and why do you need (Customer Support Service) one?

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right time…See More
Mar 16
Nancy Alexander replied to Nancy Alexander's discussion 'Best Knowledge Management Platform'
"Youtube Video"
Mar 16
Nancy Alexander posted a blog post

Benefits of Knowledge Management and Self Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we form the…See More
Mar 14
Stephen Katz and Nancy Alexander are now friends
Mar 7
Nancy Alexander posted a discussion
Feb 3
Nancy Alexander updated their profile
Feb 3

Profile Information

Occupation/Title
Sales
Organization
Bellurbis
Organization Type
Private Sector
Organization URL
http://Bellurbis.com
Areas of KM Expertise
Organisational Learning, Online Facilitation, Collaborative Technologies, Knowledge Mapping, Information Management, KM Strategies, Evaluating and Monitoring KM
Email ID
nancy.alexander@bellurbistech.com
Skype ID
nancy.alexander1986
Blog URL
http://blog.knobis.co/knobis-gets-distinguished-in-financesonline-c...
Languages Spoken
English

Nancy Alexander's Blog

Is Your Sales Team Equipped With Right Knowledge?

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even have. There are many factors that are not in control but the failure or success of a sales rep is mostly dependant on the level of preparedness and constant adaptation to the dynamic…

Continue

Posted on March 21, 2017 at 9:27am

What is a technical knowledge base and why do you need (Customer Support Service) one?

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.

In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right…

Continue

Posted on March 16, 2017 at 7:50am

Benefits of Knowledge Management and Self Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  

These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we…

Continue

Posted on March 14, 2017 at 7:08am

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At 6:35am on February 14, 2017, Zahlee George said…

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