March 2017 Blog Posts (9)

Is Your Sales Team Equipped With Right Knowledge?

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even have. There are many factors that are not in control but the failure or success of a sales rep is mostly dependant on the level of preparedness and constant adaptation to the dynamic…

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Added by Nancy Alexander on March 21, 2017 at 9:27am — 2 Comments

Knowledge Management on Slack

Knowledge Management with Slack

Added by Nancy Alexander on March 21, 2017 at 9:23am — No Comments

The Power of Postcards

Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards.  Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.

Here’s a few examples of how I have used it over the past few years:

To prompt future stories

Often at big events (especially the annual corporate 'show and tell') delegates…

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Added by Paul J Corney on March 19, 2017 at 11:22am — No Comments

KM4dev Seattle workshop, April 6-7 DON'T FORGET TO REGISTER!

A quick reminder to register for the KM4Dev Seattle workshop! See Basic info and agenda overview below.

BASIC INFO:

Dates:
April 6-7, 2017

Location:
La Centilia Cultural Center at El Centro de la Raza, 2524 16th Avenue South Seattle, WA, USA

Cost: US$250.00 (includes both days of the workshop, morning and afternoon snacks... does not include airfare or hotel)

Registration link:…

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Added by Lucie Lamoureux on March 16, 2017 at 12:30pm — No Comments

What is a technical knowledge base and why do you need (Customer Support Service) one?

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.

In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right…

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Added by Nancy Alexander on March 16, 2017 at 7:50am — No Comments

Benefits of Knowledge Management and Self Support Portal

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  

These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we…

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Added by Nancy Alexander on March 14, 2017 at 7:08am — No Comments

Tuning in to University Campus Radio and Campus TV in Bangladesh

Tuning in to University Campus Radio and Campus TV in Bangladesh

Buet

 

PREAMBLE

We, the members of University of ------------------------ do establish and maintain University Campus Radio and Campus TV station as a campus organization and adopt this…

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Added by AHM Bazlur Rahman on March 12, 2017 at 5:52pm — No Comments

Key KM4Dev events in 2017

Dear KM4Dev community members and visitors, we propose two key events in 2017. If you plan to participate on site or online, make sure to register, see detailed guidelines for each event!

2-3-4 April in Geneva 

Sunday a…

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Added by Facilitator KM4Dev on March 10, 2017 at 3:00pm — No Comments

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